Mapp, the international provider of insight-led customer engagement, has announced a global strategic partnership with cloud commerce solutions provider Kibo Commerce. Continue reading Mapp and Kibo Commerce Announce Global Startegic Partnership
Daily Archives: October 14, 2020
BMC Acquires ComAround
BMC, a global leader celebrating 40 years of delivering IT solutions for the Autonomous Digital Enterprise, announced the acquisition of ComAround, a global software company that helps transform the customer experience with, self-service, and AI and NLP-based advanced knowledge management technology. Continue reading BMC Acquires ComAround
SAP Launches SAP® Customer Data Platform to Enable Enterprises to Meet the Customer in the Moment
SAP announced the global launch of SAP® Customer Data Platform, a next-generation customer data platform (CDP) that aims to allow organizations to redefine the customer experience across every engagement, from commerce and marketing to sales and service. Continue reading SAP Launches SAP® Customer Data Platform to Enable Enterprises to Meet the Customer in the Moment
Kakapo Systems Launch SMS Queues for Unity Contact Center
Kakapo Systems, a developer of UCaaS and Call Center user applications for the Cisco BroadSoft platform, announced the release of SMS Queues for the Unity Contact Center. Continue reading Kakapo Systems Launch SMS Queues for Unity Contact Center
Doxim Acquires Pinnacle Data Systems
Doxim®, the leading customer communications management (CCM) and engagement technology provider serving regulated markets including healthcare, financial services, and utilities, announced the acquisition of Pinnacle Data Systems, L.L.C. (Pinnacle), one of America’s largest privately held customer communications and payment providers. Continue reading Doxim Acquires Pinnacle Data Systems