Businesses Are Increasing Investment in Digital Channels and Artificial Intelligence for Enhanced Customer Experiences

NICE inContact, a NICE business, announced the findings of a global research study detailing the growing role of digital-first omnichannel experiences in fostering customer loyalty and advocacy. Continue reading Businesses Are Increasing Investment in Digital Channels and Artificial Intelligence for Enhanced Customer Experiences

5 key security points to consider for when choosing a private cloud solution

There’s no denying that digital transformation has been accelerated by the COVID-19 pandemic. As businesses have transitioned to a mix of on-and-off-site working, they have also relied more on cloud computing as a way to access and store data – data that may be sensitive or business critical. Many businesses have chosen to adopt a private cloud model for at least some of their cloud deployments because it is supposed to offer higher security levels. However not all private cloud solutions offer the same level of security. Continue reading 5 key security points to consider for when choosing a private cloud solution

Santander UK partners with Personetics to improve customer digital experience and engagement through AI-driven personalised insights

Santander UK and Personetics, the leading global provider of data-driven personalisation and customer engagement solutions and a Mouro Capital portfolio company (the successor fund of Santander InnoVentures, which has recently spun out of Santander1), have launched a new digital solution called ‘My Money Manager’. Continue reading Santander UK partners with Personetics to improve customer digital experience and engagement through AI-driven personalised insights

Fuze Enhances Remote Experience with Platform Updates Purpose-Built for the Distributed Workforce

Fuze, the leading cloud-based communications provider for the modern global enterprise, announced a series of enterprise-grade enhancements to the Fuze platform. With new features for improved scalability and mobility, upgrades to the Fuze Contact Center and IT management tools, the Fuze platform enhances user experiences across the distributed workforce. Continue reading Fuze Enhances Remote Experience with Platform Updates Purpose-Built for the Distributed Workforce

PCI Pal® supports South Staffordshire Council with telephone payment security for new Garden Waste Collection service

PCI Pal®, the global provider of cloud-based secure payment solutions, is delighted to have supported South Staffordshire District Council in implementing a secure and PCI DSS compliant telephone-based payment solution that enables householders to call and register for a brand new Garden Waste Collection service, paying over the phone in a fully PCI DSS-compliant way. Continue reading PCI Pal® supports South Staffordshire Council with telephone payment security for new Garden Waste Collection service

Fuze Expands NICE inContact Partnership to Enhance Contact Centre Offerings

Fuze, the leading cloud-based communications provider for the modern global enterprise, announced the expansion of its partnership with NICE inContact, further enhancing the user experience for global contact centres through CXone, NICE inContact’s world-class contact centre platform. Continue reading Fuze Expands NICE inContact Partnership to Enhance Contact Centre Offerings