Pega Introduces First RPA Auto-balancing Feature for Hands-Free Bot Workload Management

Pegasystems, the software company empowering digital transformation at the world’s leading enterprises, introduced Pega RPA Auto-balancing – the industry’s first Robotic Process Automation feature that automatically provisions workloads between an organization’s available bots. Continue reading Pega Introduces First RPA Auto-balancing Feature for Hands-Free Bot Workload Management

One in three consumers are only willing to wait 30 seconds or less before abandoning an online transaction

While businesses worldwide have started to see their operations stabilize, they will be tested once again as higher expectations of the digital experience are on the rise. According to Experian’s latest Global Insights Report, 60 percent of consumers have higher expectations of their digital experience than before Covid-19. Continue reading One in three consumers are only willing to wait 30 seconds or less before abandoning an online transaction

Leading European Transportation Firm Selects 3CLogic to Optimize Agent Performance

3CLogic, the leading provider of voice-enabled solutions for ServiceNow, announced the selection of its Avaya Connector to provide an integrated agent experience with ServiceNow’s CSM offering by a large European institution specializing in transportation and real-estate development. Continue reading Leading European Transportation Firm Selects 3CLogic to Optimize Agent Performance