FINEOS Corporation, the global market leader in core systems for life, accident and health insurance, and Ushur, the leading no-code platform for customer engagement and Intelligent Automation, are partnering to deliver faster processing time, lower operating costs for carriers and a world-class user experience. Continue reading FINEOS Teams with Ushur to Automate Customer Engagement
Daily Archives: November 17, 2020
Pega Introduces First RPA Auto-balancing Feature for Hands-Free Bot Workload Management
Pegasystems, the software company empowering digital transformation at the world’s leading enterprises, introduced Pega RPA Auto-balancing – the industry’s first Robotic Process Automation feature that automatically provisions workloads between an organization’s available bots. Continue reading Pega Introduces First RPA Auto-balancing Feature for Hands-Free Bot Workload Management
Moneypenny launches concierge support via video in collaboration with Vpod
Leading outsourced communication provider Moneypenny has joined forces with visitor management system Vpod to offer dedicated video front-of-house and concierge support for the first time. Continue reading Moneypenny launches concierge support via video in collaboration with Vpod
BICS to fuel Talkdesk’s global expansion of cloud contact centre solutions
BICS, an international communications enabler, announces it has been selected by Talkdesk®, the cloud contact centre for innovative enterprises, to provide global coverage of Session Initial Protocol (SIP) Trunking and Cloud Numbers to Talkdesk’s customer base. Continue reading BICS to fuel Talkdesk’s global expansion of cloud contact centre solutions
One in three consumers are only willing to wait 30 seconds or less before abandoning an online transaction
While businesses worldwide have started to see their operations stabilize, they will be tested once again as higher expectations of the digital experience are on the rise. According to Experian’s latest Global Insights Report, 60 percent of consumers have higher expectations of their digital experience than before Covid-19. Continue reading One in three consumers are only willing to wait 30 seconds or less before abandoning an online transaction
Cyara Debuts New Customer-Focused, Value-Driving Support Services
Cyara, provider of the award-winning Automated Customer Experience (CX) Assurance Platform, announced the availability of Premium Support and Expert Services, two new offerings designed to help Cyara customers reap more value from Cyara’s Automated CX Assurance Platform. Continue reading Cyara Debuts New Customer-Focused, Value-Driving Support Services