MSC Mediterranean Shipping Company Selects 8×8 Open Communications Platform to Accelerate Global Digital Transformation

8×8, announced that MSC Mediterranean Shipping Company, a global leader in transportation and logistics, has selected 8×8 to transform its global communications, collaboration and customer engagement infrastructure onto a single cloud platform, deploying the 8×8 Open Communications Platform™, including 8×8 Voice for Microsoft Teams, internationally across more than 155 countries and 493 locations. Continue reading MSC Mediterranean Shipping Company Selects 8×8 Open Communications Platform to Accelerate Global Digital Transformation

TELUS International Announces Agreement to Acquire Lionbridge AI

TELUS International, a digital customer experience (CX) innovator that designs, builds and delivers next-generation solutions for global and disruptive brands, announced that it has entered into an agreement to acquire Lionbridge AI, a market-leading global provider of crowd-based training data and annotation platform solutions used in the development of AI algorithms to power machine learning. Continue reading TELUS International Announces Agreement to Acquire Lionbridge AI

New website spearheads National Windscreens launch of next generation digital platform

With the COVID-19 pandemic accelerating the shift from offline to online transactions, the digital journey has an increasing impact on the overall customer experience, a growing trend in many sectors. It is certainly having a big impact in the automotive repair supply chain, say National Windscreens. Continue reading New website spearheads National Windscreens launch of next generation digital platform

Sensée and Allianz Partners homeworking team scoops top prize at the 2020 Northern Contact Centre Awards

Work-from-home specialist Sensée and Allianz Partners, a world leader in assistance, travel insurance, international health and mobility services, are delighted to announce that their customer service homeworking team was named Frontline Team of the Year at a virtual ceremony for the 2020 Northern Contact Centre Awards last Thursday night. Continue reading Sensée and Allianz Partners homeworking team scoops top prize at the 2020 Northern Contact Centre Awards

Tokio Marine Kiln Selects Pega Platform to Improve Operational Efficiency

Pegasystems, the software company empowering digital transformation at the world’s leading enterprises, announced Tokio Marine Kiln (TMK), a forward-thinking international underwriting business, has selected Pega Platform™ using Pega Cloud™ to help cut costs, consolidate siloed processes, and achieve significant operational improvements. Continue reading Tokio Marine Kiln Selects Pega Platform to Improve Operational Efficiency

Inmarsat Selects ContractPodAi’s Artificial Intelligence-Powered Solution

ContractPodAi®, the award-winning provider of AI-powered contract lifecycle management software, announced that Inmarsat, the world leader in global mobile satellite communications, has selected and successfully integrated ContractPodAi’s platform to support its document and contract management. Continue reading Inmarsat Selects ContractPodAi’s Artificial Intelligence-Powered Solution