NICE announced that it has partnered with Symphony, a Sykes company, to expand deployment of robotic process automation, and in particular attended automation, globally. Continue reading NICE and Symphony Partner to Drive Digital Transformation Through Rapid Adoption of Intelligent Attended Automation →

Medallia, a global leader in experience management and a member of Oracle PartnerNetwork (OPN), announced it plans to integrate with Oracle CX Service to deliver real-time feedback on what customers think and feel about customer service interactions with a brand. Continue reading Medallia Collaborates with Oracle Cloud CX to Help Brands Reinvent Customer Service Engagement →

NICE inContact, a NICE business, announced that Gartner has recognized the company as a Leader in the 2020 Gartner Magic Quadrant for Contact Center as a Service (CCaaS) report. The company was positioned the highest overall for its ability to execute. Continue reading NICE inContact Named a Cloud Contact Center Leader by Gartner →

Talkdesk® announced its recognition as a Leader by Gartner in the inaugural multi-regional 2020 Magic Quadrant for Contact Center as a Service (CCaaS). Gartner performed a rigorous evaluation of 13 global contact centre vendors for Completeness of Vision and Ability to Execute. Continue reading Talkdesk a Leader in 2020 Gartner Magic Quadrant for Contact Center as a Service →

Dynamic Yield, the Experience Optimization platform, announced the release of “No Consent, No Cookies” – a new out-of-the-box solution that enables brands to guarantee no data is collected on a user by Dynamic Yield unless they’ve actively opted-in. This comes as an alternative to implementing Dynamic Yield’s set of eXPerience APIs. Continue reading Dynamic Yield Announces First of Its Kind “No Consent, No Cookies” Solution →