Metro Bank, the UK’s community bank, will soon open its newest customer contact centre above its Bristol store on Broadmead. The bank is creating more than 50 new jobs for local people and is looking for candidates who are passionate about delivering amazing service to its customers, which the bank prides itself on. Continue reading Metro Bank to create jobs in new Bristol contact centre
Daily Archives: November 10, 2020
Puzzel developing agile new web chat solution for contact centres
Puzzel, the leading innovator of cloud-based contact centre solutions in Europe, is evolving its web chat solution to offer companies greater control over their online customer service. Continue reading Puzzel developing agile new web chat solution for contact centres
imimobile now supports Google’s Business Messages
Global cloud communications software and solutions provider, IMImobile, announced it now offers Google’s Business Messages as an additional customer communication channel for enterprises. Continue reading imimobile now supports Google’s Business Messages
Graphite Capital acquires Babble in £90m transaction
Graphite Capital, a leading UK mid-market private equity specialist, has backed the management buyout of Babble from LDC. The transaction values the unified communications, cloud contact centre and cyber security provider at £90 million. Continue reading Graphite Capital acquires Babble in £90m transaction
eGain Modernizes IVR Engagement with AI, Digital, and Analytics
eGain, a leading customer engagement platform provider, announced eGain Smart IVR™, an all-in-one solution to modernize IVR-based customer engagement. Continue reading eGain Modernizes IVR Engagement with AI, Digital, and Analytics
Commify acquires UK customer base of 2SMS
Commify, the company behind a global portfolio of business messaging brands, has announced the acquisition of the UK customer base of 2SMS, its first acquisition of 2020. Continue reading Commify acquires UK customer base of 2SMS