Servion Global Solutions and Jacada Join Forces to Build Automation-First Contact Centres & Deliver Effortless Customer Experiences

Jacada, a pioneer of intelligent customer service automation, has announced its newest strategic partner, Servion Global Solutions, a leading Contact Center and Customer Experience (CX) solution provider. The partnership enables Servion to resell, deploy and support Jacada’s entire customer service automation portfolio globally. Continue reading Servion Global Solutions and Jacada Join Forces to Build Automation-First Contact Centres & Deliver Effortless Customer Experiences

PCI Pal® collaborates with Oracle to offer enhanced payment security to its contact centre customers

PCI Pal®, the global provider of secure payment solutions and a member of Oracle PartnerNetwork (OPN), has announced a new collaboration with Oracle to offer its contact centre customers additional security and compliance options for Cardholder Not Present (CNP) payments. Continue reading PCI Pal® collaborates with Oracle to offer enhanced payment security to its contact centre customers

Clarabridge CX Analytics Now Available On Oracle Cloud Marketplace

Clarabridge, a leading provider of AI-powered text and speech analytics for the world’s top brands and a member of Oracle PartnerNetwork (OPN), announced that Clarabridge Customer Experience Analytics is available on Oracle Cloud Marketplace and is fully integrated into Oracle Cloud CX Service. Continue reading Clarabridge CX Analytics Now Available On Oracle Cloud Marketplace

Intermedia Simplifies the Complexity Behind Interactive Voice Response Systems with the Launch of “Easy-IVR”

Intermedia, a leading provider of unified communications and collaboration solutions to businesses and the partners that serve them, announced the launch of “Easy-IVR,” an intuitive, wizard-based tool that allows businesses to build interactive voice response systems (IVRs) in a fraction of the time it normally takes – all with little to no assistance. Continue reading Intermedia Simplifies the Complexity Behind Interactive Voice Response Systems with the Launch of “Easy-IVR”

Volteo Digital Names Vonage Partner of Choice to Power Enhanced Customer and Contact Center Experience

Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation, has been appointed by multinational ServiceNow Elite partner Volteo Digital as a strategic partner of choice to provide its enterprise customers with contact centre capabilities. Continue reading Volteo Digital Names Vonage Partner of Choice to Power Enhanced Customer and Contact Center Experience