Access to talent, skills training and digital technology helped London-based global business services firm, VeriCall choose Scotland as a location to scale up its operations… Continue reading VeriCall finds the ideal home in Scotland to expand
Daily Archives: November 18, 2020
Servion Global Solutions and Jacada Join Forces to Build Automation-First Contact Centres & Deliver Effortless Customer Experiences
Jacada, a pioneer of intelligent customer service automation, has announced its newest strategic partner, Servion Global Solutions, a leading Contact Center and Customer Experience (CX) solution provider. The partnership enables Servion to resell, deploy and support Jacada’s entire customer service automation portfolio globally. Continue reading Servion Global Solutions and Jacada Join Forces to Build Automation-First Contact Centres & Deliver Effortless Customer Experiences
Hootsuite Announces New Integration with Microsoft Dynamics 365
Hootsuite announced its new integration with Microsoft Dynamics 365 within its Global ISV Program for Business Applications. The new alliance will bring a robust suite of social capabilities to Microsoft customers, directly from Hootsuite’s expansive, 150+ app ecosystem. Continue reading Hootsuite Announces New Integration with Microsoft Dynamics 365
PCI Pal® collaborates with Oracle to offer enhanced payment security to its contact centre customers
PCI Pal®, the global provider of secure payment solutions and a member of Oracle PartnerNetwork (OPN), has announced a new collaboration with Oracle to offer its contact centre customers additional security and compliance options for Cardholder Not Present (CNP) payments. Continue reading PCI Pal® collaborates with Oracle to offer enhanced payment security to its contact centre customers
Clarabridge CX Analytics Now Available On Oracle Cloud Marketplace
Clarabridge, a leading provider of AI-powered text and speech analytics for the world’s top brands and a member of Oracle PartnerNetwork (OPN), announced that Clarabridge Customer Experience Analytics is available on Oracle Cloud Marketplace and is fully integrated into Oracle Cloud CX Service. Continue reading Clarabridge CX Analytics Now Available On Oracle Cloud Marketplace
Intermedia Simplifies the Complexity Behind Interactive Voice Response Systems with the Launch of “Easy-IVR”
Intermedia, a leading provider of unified communications and collaboration solutions to businesses and the partners that serve them, announced the launch of “Easy-IVR,” an intuitive, wizard-based tool that allows businesses to build interactive voice response systems (IVRs) in a fraction of the time it normally takes – all with little to no assistance. Continue reading Intermedia Simplifies the Complexity Behind Interactive Voice Response Systems with the Launch of “Easy-IVR”