Just like the chicken or egg conundrum the same could apply to COVID-19 and poor customer service. As many organisations hide behind the pandemic for failing service standards, Abbie Heslop, Commercial AI Analyst, EBI.AI shows how to buck the trend using Artificial Intelligence (AI)… Continue reading What came first COVID-19 or poor customer service?
SYNNEX Corporation, a leading IT distribution, services, and integrated solutions company, announced that its board of directors has approved the completion of its previously announced separation of SYNNEX and Concentrix, a leading global provider of customer experience (CX) solutions and technology, into two independent, publicly traded companies. Continue reading SYNNEX Board Approves SYNNEX and Concentrix Separation
eGain, the leading cloud platform for customer engagement automation, announced that a global automaker has selected eGain for unified customer messaging and engagement automation. Continue reading Global Automaker Modernizes Customer Engagement with eGain
CEQUENS, an Egyptian company by origin and a leading Communications-Platform-as-a-Service (CPaaS) provider globally, announced a deal with WhatsApp to become a Solution Provider for WhatsApp Business. Continue reading WhatsApp enlists Egyptian CPaaS global player CEQUENS as WhatsApp Business Solution Provider
Capacity, a new kind of helpdesk powered by artificial intelligence, announces $11 million in Series C financing. This represents $34 million of total investment in the company, which throughout its growth has intentionally eschewed large, institutional investors. Continue reading Capacity Raises $11M in Series C Financing
Clarabridge, the leading provider of Customer Experience Management (CEM) solutions for the world’s top brands, experienced accelerated growth, demonstrated adaptability in a changing business environment and continued to develop its mission-critical platform. Continue reading Clarabridge Forges Ahead with Accelerated Growth in 2020