IPI, the digital contact centre specialist, announced the launch of IPI Cloud AI, a SaaS-based portfolio of IPI’s own self-service applications teamed with AI capability from the world’s leading vendors. Continue reading IPI launches IPI Cloud AI
Daily Archives: November 23, 2020
McKesson Selects InMoment to Drive Improvement of Unified Customer Experience Initiatives
InMoment®, the leading provider of Experience Improvement (XI)™, has been selected by McKesson to help deliver an improved Voice of Customer programme that gathers high quality feedback in news ways from physical and digital customer engagements. Continue reading McKesson Selects InMoment to Drive Improvement of Unified Customer Experience Initiatives
92% of IT decision-makers believe ITSM implementers fail customers
More than nine-in-ten IT decision-makers (92%) believe ITSM implementers are failing to meet the needs of customers, according to new research from specialist ITSM consultancy Xcession. Continue reading 92% of IT decision-makers believe ITSM implementers fail customers
ResponseTap appoints new VP of Sales
ResponseTap, Europe’s leading call tracking technology provider, has appointed Paul Wood as its VP of Sales, as the company continues to expand its suite of contact centre technology solutions. Continue reading ResponseTap appoints new VP of Sales
Vonage Powers Customer Support Communications and Authentication Solutions for Fisher & Paykel
Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation, has been chosen by global appliances manufacturer, Fisher & Paykel, to drive customer service communications for customers in Australia, New Zealand, Singapore, the United Kingdom and the United States. Continue reading Vonage Powers Customer Support Communications and Authentication Solutions for Fisher & Paykel
EasyVista Announces EV Self Help on Salesforce AppExchange
EasyVista, a global provider of intelligent and automated solutions for Self-Service, Enterprise Service Management (ESM) and Customer Service Management (CSM), announced the launch of EV Self Help for Salesforce Service Cloud on Salesforce AppExchange, empowering customer service agents to quickly resolve issues with fully integrated knowledge at their fingertips. Continue reading EasyVista Announces EV Self Help on Salesforce AppExchange