Avaya announced a redesign of its award-winning Avaya Vantage™ desktop device to significantly improve the home-office experience. The reimagined Avaya Vantage is an all-in-one meeting solution for the home office which includes a built-in high definition conferencing camera, wide band audio and four microphones, enabling an exceptional collaboration experience without requiring the use of a laptop. Continue reading Avaya Introduces New Avaya Vantage™ Experience To Increase Remote Worker Productivity and Empower Working from Anywhere
Daily Archives: November 5, 2020
allplants Selects Dixa to Deliver Customer Delight
Dixa, the conversational customer service specialist, has announced that fast-growth subscription-based vegan food company, allplants, has implemented its integrated conversational customer service platform to meet rising customer demand. Continue reading allplants Selects Dixa to Deliver Customer Delight
Vonage Chosen by Software Solved to Power Virtual Surveyor Solution in the UK
Vonage, a global leader in cloud communications technology helping businesses accelerate their digital transformation, has announced a strategic partnership with UK-based data and software specialists, Software Solved. Vonage will embed its Video API into Software Solved’s innovative SurveyorTech solution to power comprehensive surveys remotely. Continue reading Vonage Chosen by Software Solved to Power Virtual Surveyor Solution in the UK
Atos and Colt announce partnership to deliver a best-in-class Contact Centre as a Service solution
Atos, a global leader in digital transformation and Colt Technology Services have announced a partnership which will see Colt deliver – Contact Centre as a Service (CCaaS) – an omnichannel support offering for enterprises that combines Colt’s cloud-enabled telephony proposition with its global network reach and Atos’ ‘Cloud Contact Center powered by CXone’ offering. Continue reading Atos and Colt announce partnership to deliver a best-in-class Contact Centre as a Service solution
Look forward not back: 4 ways to future-proof your contact centre
Heightened customer expectations are here to stay and are having a huge impact on technology in contact centres. Ed Creasey at Calabrio shares a forward-looking plan for the “new normal”… Continue reading Look forward not back: 4 ways to future-proof your contact centre
SAP Completes Acquisition of Emarsys
SAP announced it has completed the acquisition of Emarsys, a leading omnichannel customer engagement platform provider. Terms of the transaction were not disclosed. The Emarsys products will be added to the SAP® Customer Experience portfolio. Continue reading SAP Completes Acquisition of Emarsys