Research by Maintel, a specialist in customer service and communications technology, has revealed that the energy and utilities sector is falling short when it comes to delivering on customer service. Continue reading Brits dissatisfied with customer services, with energy and utilities sector coming bottom of the list
Daily Archives: November 24, 2020
NICE Named a Leader in Intelligent Authentication and Fraud Prevention for the Second Consecutive Year by Leading Analyst Firm
NICE announced it has been recognized as a Leader for its Real-Time Authentication (RTA) and Fraud Prevention solutions by Opus Research for the second year successively. NICE’s innovative, self-learning ENLIGHTEN Fraud Prevention solution was highlighted as a key differentiator in the report entitled ’Intelligent Authentication and Fraud Prevention Intelliview.’ Continue reading NICE Named a Leader in Intelligent Authentication and Fraud Prevention for the Second Consecutive Year by Leading Analyst Firm
Innovative FinTech Startup Powers Mobile Engagement for Emerging Markets with 8×8
8×8 announced that OKO, a provider of index insurance and other farming-related services to smallholder farmers in emerging countries, has selected 8×8 to transform communications with farmers across Africa, dramatically improving service delivery and providing enhanced customer experiences via the 8×8 Communications Platform as a Service (CPaaS) Chat Apps API. Continue reading Innovative FinTech Startup Powers Mobile Engagement for Emerging Markets with 8×8
GlobalLogic Acquires ECS Group, a Leading UK-Based Digital Transformation Company
GlobalLogic Inc., a leader in Digital Product Engineering, announced that it has acquired ECS Group, a leading digital transformation and DevOps consultancy. Continue reading GlobalLogic Acquires ECS Group, a Leading UK-Based Digital Transformation Company
Star2Star’s Video Meetings Now Citrix® Ready™
Star2Star, a global leader in cloud-native communications, collaboration, and integration solutions for the enterprise, today announced that its Video Meetings platform has been verified as Citrix Ready. Continue reading Star2Star’s Video Meetings Now Citrix® Ready™
National Debt Relief Delivers Empathetic Customer Experiences By Leveraging Contact Center AI from Observe.AI
Observe.AI, a leader in Contact Center AI, announced that its platform has enabled National Debt Relief (NDR) to improve customer experience, automate quality assurance, and provide better coaching to its front-line agents. Continue reading National Debt Relief Delivers Empathetic Customer Experiences By Leveraging Contact Center AI from Observe.AI