NICE Unveils ENLIGHTEN Fraud Prevention

NICE unveiled ENLIGHTEN Fraud Prevention, an innovative new solution for automatic and continuous fraudster detection and exposure. Bringing together NICE ENLIGHTEN’s comprehensive Customer Engagement AI platform with the company’s voice biometrics capabilities, the solution continuously scans millions of calls to accurately pinpoint suspicious behaviour and uncover previously unidentified fraudsters. Continue reading NICE Unveils ENLIGHTEN Fraud Prevention

Milk & More carries on in a crisis with secure automated IVR and Agent Assisted payments from Encoded

Encoded, a leading Payment Service Provider and pioneer of innovative secure payment solutions for contact centres, has announced that Milk & More has successfully deployed its IVR and Agent Assisted Payment technology to boost time and cost efficiencies. Continue reading Milk & More carries on in a crisis with secure automated IVR and Agent Assisted payments from Encoded

New Speechly technology translates real-time audio conversations for users of Jabra devices

A revolutionary new translation technology that allows direct conversation between speakers of 26 global language has been released. Speechly, which uses artificial intelligence (AI) to translate spoken word and audio, is configured to work with devices made by headset company Jabra to support one-to-one conversations. Continue reading New Speechly technology translates real-time audio conversations for users of Jabra devices

TTEC Reimagines Remote Workplaces for Businesses and Employees Worldwide with their Humanify® Cloud @home Platform

TTEC, a leading Customer Experience as a Service (CXaaS) solution to many of the world’s most iconic and disruptive brands, revealed that over 100K remote workers have been enabled on its Humanify Cloud @home platform in 2020. Continue reading TTEC Reimagines Remote Workplaces for Businesses and Employees Worldwide with their Humanify® Cloud @home Platform

Vonage Contact Center helps Hotelbeds handle the challenges of a global pandemic while boosting customer experience

Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation, announced that Hotelbeds has revealed it has better served its global customer-base while operating remotely with the Vonage Contact Center during COVID-19. Continue reading Vonage Contact Center helps Hotelbeds handle the challenges of a global pandemic while boosting customer experience

Ascent dips into £75M war chest to acquire one of the UK’s largest data science consulting firms, Mango Solutions

Ascent, a UK software strategy and development firm, has acquired award-winning* Mango Solutions, one of the UK’s largest data science consulting firms, as it vies for a bigger slice of the fast-growing market for data science, advanced analytics, data engineering, and IoT (Internet of Things) solutions. Continue reading Ascent dips into £75M war chest to acquire one of the UK’s largest data science consulting firms, Mango Solutions

Vodafone NZ to roll out Amazon Connect in contact centres to further improve customer experience

Digital services and connectivity company Vodafone NZ announced today it is the first telecommunications provider in New Zealand to team up with Amazon Web Services (AWS) to implement Amazon Connect, an omnichannel cloud contact centre, to provide a personalised and enhanced customer experience. Continue reading Vodafone NZ to roll out Amazon Connect in contact centres to further improve customer experience

Rectangle Health selection of Talkdesk pays off in customer service efficiency gains

Talkdesk®, the cloud contact centre for innovative enterprises, announced that Rectangle Health, a leading healthcare technology provider of payment and patient engagement solutions, has selected Talkdesk CX Cloud as its contact centre solution for customer service and customer implementation operations. Continue reading Rectangle Health selection of Talkdesk pays off in customer service efficiency gains

Socialbakers Adds Conversational AI Chatbots to Its Marketing Platform

Socialbakers, the leading AI-powered social media marketing platform, announced that it has integrated conversational AI chatbot technology into the Socialbakers Suite. The addition of conversational AI chatbots enables marketers to automatically identify unanswered questions and instantly respond to frequently asked questions. Continue reading Socialbakers Adds Conversational AI Chatbots to Its Marketing Platform