NICE Unveils ENLIGHTEN Fraud Prevention

NICE unveiled ENLIGHTEN Fraud Prevention, an innovative new solution for automatic and continuous fraudster detection and exposure. Bringing together NICE ENLIGHTEN’s comprehensive Customer Engagement AI platform with the company’s voice biometrics capabilities, the solution continuously scans millions of calls to accurately pinpoint suspicious behaviour and uncover previously unidentified fraudsters. Continue reading NICE Unveils ENLIGHTEN Fraud Prevention

Milk & More carries on in a crisis with secure automated IVR and Agent Assisted payments from Encoded

Encoded, a leading Payment Service Provider and pioneer of innovative secure payment solutions for contact centres, has announced that Milk & More has successfully deployed its IVR and Agent Assisted Payment technology to boost time and cost efficiencies. Continue reading Milk & More carries on in a crisis with secure automated IVR and Agent Assisted payments from Encoded

New Speechly technology translates real-time audio conversations for users of Jabra devices

A revolutionary new translation technology that allows direct conversation between speakers of 26 global language has been released. Speechly, which uses artificial intelligence (AI) to translate spoken word and audio, is configured to work with devices made by headset company Jabra to support one-to-one conversations. Continue reading New Speechly technology translates real-time audio conversations for users of Jabra devices

TTEC Reimagines Remote Workplaces for Businesses and Employees Worldwide with their Humanify® Cloud @home Platform

TTEC, a leading Customer Experience as a Service (CXaaS) solution to many of the world’s most iconic and disruptive brands, revealed that over 100K remote workers have been enabled on its Humanify Cloud @home platform in 2020. Continue reading TTEC Reimagines Remote Workplaces for Businesses and Employees Worldwide with their Humanify® Cloud @home Platform

Vonage Contact Center helps Hotelbeds handle the challenges of a global pandemic while boosting customer experience

Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation, announced that Hotelbeds has revealed it has better served its global customer-base while operating remotely with the Vonage Contact Center during COVID-19. Continue reading Vonage Contact Center helps Hotelbeds handle the challenges of a global pandemic while boosting customer experience