Aculab, a prominent worldwide provider of API-driven advanced speech and signal processing technologies, is pleased to announce the latest update for its voice biometrics system, VoiSentry. Continue reading Aculab’s VoiSentry boosts performance with its latest update
Daily Archives: November 2, 2020
Five9 to Acquire Inference Solutions, the Market Leading Intelligent Virtual Agent Platform
Five9, a leading provider of the intelligent cloud contact centre, announced the execution of a definitive agreement to acquire Inference Solutions, the most widely deployed Intelligent Virtual Agent (IVA) platform. Continue reading Five9 to Acquire Inference Solutions, the Market Leading Intelligent Virtual Agent Platform
Twilio Completes Acquisition of Segment, the Market-leading Customer Data Platform
Twilio, the leading cloud communications platform, announced the successful completion of its previously announced acquisition of Segment, the market-leading customer data platform. This transaction is valued at approximately $3.2 billion in Twilio Class A common stock, on a fully diluted and cash free, debt free basis. Continue reading Twilio Completes Acquisition of Segment, the Market-leading Customer Data Platform
Oracle Helps Communications Industry Drive Better Customer Experiences
Oracle announced a new cloud-based customer experience (CX) management solution for the communications industry. Oracle Digital Experience for Communications is a suite of industry-specific applications that capture and analyze customer-interaction data from front and back-office operations. Continue reading Oracle Helps Communications Industry Drive Better Customer Experiences
MoEngage Named a Leader in the 2020 Gartner Magic Quadrant for Mobile Marketing Platforms
MoEngage, the leading insights-led customer engagement platform, announced that it has been named a “Leader” in the 2020 Gartner Magic Quadrant for Mobile Marketing Platforms report. This is the third consecutive year that MoEngage has been recognized in this report. Continue reading MoEngage Named a Leader in the 2020 Gartner Magic Quadrant for Mobile Marketing Platforms
Westcon and Lifesize Extend ASEAN Partnership to Target Cloud Contact Centre
Westcon, the international technology distributor, and Lifesize, a global innovator of immersive enterprise communication solutions, have expanded their ASEAN distribution partnership to address the fast-growing cloud contact centre market across the region. Continue reading Westcon and Lifesize Extend ASEAN Partnership to Target Cloud Contact Centre