Five9 to Acquire Inference Solutions, the Market Leading Intelligent Virtual Agent Platform

Five9, a leading provider of the intelligent cloud contact centre, announced the execution of a definitive agreement to acquire Inference Solutions, the most widely deployed Intelligent Virtual Agent (IVA) platform.   Continue reading Five9 to Acquire Inference Solutions, the Market Leading Intelligent Virtual Agent Platform

Twilio Completes Acquisition of Segment, the Market-leading Customer Data Platform

Twilio, the leading cloud communications platform, announced the successful completion of its previously announced acquisition of Segment, the market-leading customer data platform. This transaction is valued at approximately $3.2 billion in Twilio Class A common stock, on a fully diluted and cash free, debt free basis. Continue reading Twilio Completes Acquisition of Segment, the Market-leading Customer Data Platform

Oracle Helps Communications Industry Drive Better Customer Experiences

Oracle announced a new cloud-based customer experience (CX) management solution for the communications industry. Oracle Digital Experience for Communications is a suite of industry-specific applications that capture and analyze customer-interaction data from front and back-office operations. Continue reading Oracle Helps Communications Industry Drive Better Customer Experiences

MoEngage Named a Leader in the 2020 Gartner Magic Quadrant for Mobile Marketing Platforms

MoEngage, the leading insights-led customer engagement platform, announced that it has been named a “Leader” in the 2020 Gartner Magic Quadrant for Mobile Marketing Platforms report. This is the third consecutive year that MoEngage has been recognized in this report. Continue reading MoEngage Named a Leader in the 2020 Gartner Magic Quadrant for Mobile Marketing Platforms

Nuspire Innovates & Streamlines Contact Centre, Selects Dialpad to Support Fast-Growing Team

Dialpad, the AI-powered cloud business phone and contact centre provider for modern businesses, announced a deal with Nuspire, leading managed security services provider (MSSP), to provide call, contact centre and video conferencing for all of Nuspire’s sales and support teams. Continue reading Nuspire Innovates & Streamlines Contact Centre, Selects Dialpad to Support Fast-Growing Team