Noetica Launches New Public Cloud Service for Contact Centres

Noetica – A British company, developing software products for the global contact centre market, announced that its award winning technology is now available as a public cloud service using the Microsoft Azure platform. The Noetica Cloud is deliverable rapidly and flexibly on demand to contact centre operations of all sizes. Continue reading Noetica Launches New Public Cloud Service for Contact Centres

Infobip to acquire OpenMarket from Amdocs

Infobip, a global cloud communications company, announces that it has entered into a definitive agreement with Amdocs to acquire OpenMarket, a leading provider of mobile messaging solutions to enterprises, for a gross cash amount of approximately $300 million. The transaction is expected to close following the receipt of customary regulatory approvals. Continue reading Infobip to acquire OpenMarket from Amdocs

“Mobile Messaging is the key to maintaining and increasing customer engagement,” says mGage

“In a year filled with uncertainty, businesses have had to adapt the way in which they operate and as such communication and customer engagement has seen increased demand and significant change. Multiple device use has played a pivotal role in keeping businesses and consumers up to date, making mobile messaging a vital tool for the future success of any business in this new economic climate,” says Nick Millward, VP Europe at mGage… Continue reading “Mobile Messaging is the key to maintaining and increasing customer engagement,” says mGage

The unkempt workforce – Lockdown Brits shun the work suit & tie and fail to hide messy rooms on virtual work meetings

Remote working could spell the end for formal office wear, new research suggests. Two-thirds (67.2%) of Brits admit they do not change clothes to look smarter ahead of work video calls, according to new research from Cloud and Managed Services provider Maintel.  Continue reading The unkempt workforce – Lockdown Brits shun the work suit & tie and fail to hide messy rooms on virtual work meetings

Amdocs Collaborates with AWS to Accelerate Telecommunications Industry’s Move to the Cloud

Amdocs, a leading provider of software and services to communications and media companies, announced a new multi-year, strategic agreement with Amazon Web Services, Inc. (AWS) to deliver integrated, cloud-native Business Support Systems (BSS) offerings for the world’s premium Communications Service Providers (CSPs). Continue reading Amdocs Collaborates with AWS to Accelerate Telecommunications Industry’s Move to the Cloud

Medallia Launches Virtual Fan Experience Dashboard For Vendée Globe

Medallia, the global leader in experience management and title sponsor of Pip Hare in the 2020-2021 Vendée Globe, announced the launch of a virtual fan experience site designed to help Pip Hare engage with fans in a rich way during the Vendée Globe which began on Sunday, November 8th 2020. Continue reading Medallia Launches Virtual Fan Experience Dashboard For Vendée Globe