ASC Technologies AG announced its expanded partnership with Mitel, a global leader in business communications, to provide Workforce Optimization (WFO) applications and tools for Mitel’s MiCloud Flex offering. Continue reading ASC Expands Global Partnership with Mitel
Daily Archives: November 17, 2020
African Bank Selects CallMiner to Enhance Customer Service Through Advanced Speech Analytics
CallMiner, the leading provider of speech and customer interaction analytics, announced that African Bank has selected the CallMiner Eureka platform to better extract and operationalise insights from voice-based customer interactions. Continue reading African Bank Selects CallMiner to Enhance Customer Service Through Advanced Speech Analytics
8×8 Named A Challenger in the New 2020 Gartner Magic Quadrant For Contact Center As A Service
8×8, a leading integrated cloud communications platform, announced it has been named a Challenger in the 2020 Gartner Magic Quadrant for Contact Center as a Service1. Continue reading 8×8 Named A Challenger in the New 2020 Gartner Magic Quadrant For Contact Center As A Service
Leading European Transportation Firm Selects 3CLogic to Optimize Agent Performance
3CLogic, the leading provider of voice-enabled solutions for ServiceNow, announced the selection of its Avaya Connector to provide an integrated agent experience with ServiceNow’s CSM offering by a large European institution specializing in transportation and real-estate development. Continue reading Leading European Transportation Firm Selects 3CLogic to Optimize Agent Performance