Salesforce, the global leader in CRM, announced that Bentley Motors, a British luxury automotive company, will deploy Salesforce cloud solutions to give its employees a 360-degree view of customers—connecting Bentley Motors’ sales, service, and marketing organizations to deliver a white-glove, personalized experience to customers. Continue reading Bentley Motors Reimagines the Future of Luxury Mobility Experiences with Salesforce
Monthly Archives: December 2020
Cloud communications leader Vonage announces EMEA Video API partnership with Dutch software house Yameo
Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation, has announced a strategic partnership Yameo, a software company based in the Netherlands. Continue reading Cloud communications leader Vonage announces EMEA Video API partnership with Dutch software house Yameo
PCI Pal® supports InsureandGo with payment security and compliance
InsureandGo Insurance Services in the UK, Republic of Ireland and Australia has successfully completed the implementation of a new cloud-based solution for handling its PCI compliance requirements, to deliver greater compliance rigour when handling Cardholder not Present payments. Continue reading PCI Pal® supports InsureandGo with payment security and compliance
Salesforce Introduces Service Cloud Workforce Engagement to Help Contact Centres Thrive in an All-Digital, Work-from-Anywhere World
Salesforce, the global leader in CRM, introduced Service Cloud Workforce Engagement, a new dynamic workforce planning product that will help service leaders organize their entire workforce from anywhere and distribute the right work to the right agents based on skills and service channel. Continue reading Salesforce Introduces Service Cloud Workforce Engagement to Help Contact Centres Thrive in an All-Digital, Work-from-Anywhere World
ServiceNow Names John Ball to Lead Customer Workflow Business
ServiceNow, the leading digital workflow company that makes work, work better for people, announced that enterprise software veteran John Ball will lead its Customer Workflow business unit, whose products enable organizations to create seamless customer experiences and drive fierce customer loyalty. Continue reading ServiceNow Names John Ball to Lead Customer Workflow Business
Medallia and Five9 Partner to Provide Call Centre and Customer Experience Leaders with Rich Insights
Medallia, the leader in experience management announced a partnership with Five9, a leading cloud contact centre provider. The two companies will deliver a seamless integration between the Five9 Intelligent Cloud Contact Center and Medallia Experience Cloud – providing real-time feedback and analytics on call centre interactions and customer engagement. Continue reading Medallia and Five9 Partner to Provide Call Centre and Customer Experience Leaders with Rich Insights