Route 101, a leading cloud systems integrator of advanced customer service technology platforms and tools in the U.K., and Omilia, a global provider of Conversational AI solutions, announced an exciting new partnership. Continue reading Route 101 and Omilia Announce Disruptive New Partnership
Monthly Archives: December 2020
Healthcare provider selects Sabio to deliver next generation contact centre support across Europe
A worldwide provider of health services has signed a three-year services contract with Sabio Group to deliver support for its European customer engagement technology platform. Continue reading Healthcare provider selects Sabio to deliver next generation contact centre support across Europe
RingCentral Launches Free Smart Video Meetings – Glip by RingCentral
RingCentral announced a new product in its product portfolio — RingCentral Glip™. RingCentral Glip Pro™ is a free, unlimited, easy-to-use solution that offers high quality and high-availability video and audio conferencing, seamlessly integrated with team messaging, file sharing, contact, task, and calendar management – resulting in a Smart Video Meetings™ experience. Continue reading RingCentral Launches Free Smart Video Meetings – Glip by RingCentral
Genesys Launches the Future of Digital Customer Engagement
Genesys, a global leader in cloud customer experience and contact centre solutions, announced the launch of Genesys Digital, a new business unit to help companies address the latest technology trends and consumers’ ever-changing needs in the digital landscape. Continue reading Genesys Launches the Future of Digital Customer Engagement
Elevēo Introduces Multi-Skill Capabilities to Its Commercial WFM Product
Commercial contact centres with 500 or fewer agents now have access to advanced multi-skill forecasting and scheduling functionality with Elevēo’s most recent WFM product enhancement. Continue reading Elevēo Introduces Multi-Skill Capabilities to Its Commercial WFM Product
RingCentral Appoints Matthew Bishop as Chief Digital Officer
RingCentral, a leading provider of global enterprise cloud communications, collaboration, and contact centre solutions, announced that Matthew Bishop has been appointed as Chief Digital Officer. Bishop will be responsible for ensuring that RingCentral has the very best digital strategy, real time actionable insights and processes to support the growing operational needs of its global business. Continue reading RingCentral Appoints Matthew Bishop as Chief Digital Officer