Upstream Works, a provider of Omnichannel Contact Center solutions, announces feature enhancements to their Upstream Works Assist knowledge management solution for enterprises, enabling richer customer engagements, greater efficiency and more consistent service. Continue reading Upstream Works Enhances Assist Knowledge Management Solution for Optimized CX
Monthly Archives: December 2020
Allego Expands Sales Learning and Enablement Market Leadership with Acquisition of Refract
Allego, the leader in sales learning and enablement solutions, announced its acquisition of Refract, a UK-based leader in sales engagement and multilingual conversation analytics. Refract brings to the merger deep capabilities in revenue intelligence—delivering AI-enhanced content and coaching recommendations from sales calls, demos and meetings—to improve sales outcomes and grow revenue. Continue reading Allego Expands Sales Learning and Enablement Market Leadership with Acquisition of Refract
Five9 and Deloitte Digital Form Alliance to Transform Digital Engagement and Elevate the Human Experience
Five9, an industry-leading provider of the intelligent cloud contact centre, announced that the company has entered into an alliance agreement with Deloitte Digital, part of Deloitte Consulting LLP, one of the largest professional services organizations in the world. Continue reading Five9 and Deloitte Digital Form Alliance to Transform Digital Engagement and Elevate the Human Experience
Verint Unveils Engagement Data Management, the Latest Addition to its Open Cloud Platform
Verint® launched its Engagement Data Management (EDM) solution, part of the Verint Cloud Platform. Verint EDM™ is the first solution to enable organizations to gain a uniform and cohesive view of interaction data across the organization’s many data silos created by the growing number of communication and collaboration platforms. Continue reading Verint Unveils Engagement Data Management, the Latest Addition to its Open Cloud Platform
Gjensidige partners with Telia for customer care solution across the Nordics
Nordic insurance group Gjensidige has chosen Telia’s customer care platform ACE for its customer services in Denmark, Norway and Sweden. The agreement is for a comprehensive future-proof solution with cutting-edge technology and includes operator services, switchboards, contact centres and AI features. Continue reading Gjensidige partners with Telia for customer care solution across the Nordics
Uniphore and Tech Mahindra Partner to Drive Innovation in Customer Experience
Uniphore, an early leader in Conversational Service Automation (CSA), announced that it has entered into a multi-year, multi-million dollar strategic agreement with Tech Mahindra, a leading provider of digital transformation, consulting, and business re-engineering services and solutions to expand its global reach and drive IT innovation in the contact centre as the industry adapts to an increasingly digitalized and remote work friendly environment. Continue reading Uniphore and Tech Mahindra Partner to Drive Innovation in Customer Experience