Boost.ai, a global leader in artificial intelligence for Fortune 1000 companies, announced today that Santander Consumer Bank has selected boost.ai’s conversational AI platform to enhance customer experience and support capacity for its Danish customers. Continue reading Santander Consumer Bank launches virtual agent powered by boost.ai
Monthly Archives: December 2020
SpiceJet Selects Nuance to Launch its AI-Powered Virtual Voice Assistant “Pepper”
SpiceJet announced the launch of Pepper, the first bilingual, AI-powered virtual voice assistant in the Indian airline industry. Built on the advanced natural language understanding and call steering capabilities of Nuance Communications’ Intelligent Engagement Platform, Pepper is able to understand customer requests over the phone without needing legacy touchtone or menu options. Continue reading SpiceJet Selects Nuance to Launch its AI-Powered Virtual Voice Assistant “Pepper”
State of Digital Happiness: Only 15% of Consumers Are Happy Shopping Online
Despite customer experience being the key battleground for brands, new research from experience analytics company Contentsquare shows only 15% of consumers are happy with their online shopping experiences. Continue reading State of Digital Happiness: Only 15% of Consumers Are Happy Shopping Online
Cogito Announces The AI Coaching System for the Enterprise
Cogito, the leader in AI Coaching Systems for the enterprise, announced a significant leap forward in its human-aware technology. With meaningful enhancements, including a novel approach to AI called Signal-Based Machine Learning, Cogito’s coaching system understands human behaviour, provides personalized contextual guidance and powerful insights throughout the call centre ecosystem. Continue reading Cogito Announces The AI Coaching System for the Enterprise
Noble IVR Helps Companies Reduce Hold Times for Improved Customer Service
Noble Systems, a global leader in omnichannel contact centre technology solutions, offers relief for companies dealing with high inbound call volumes and limited agent resources. Continue reading Noble IVR Helps Companies Reduce Hold Times for Improved Customer Service
Former Oracle Executive Joins SurveyMonkey To Grow Customer Experience Business in EMEA
SurveyMonkey, a leader in agile software solutions for customer experience, market research, and survey feedback, announced former Oracle executive Graham Douglas has joined SurveyMonkey as vice president of CX sales in EMEA. Continue reading Former Oracle Executive Joins SurveyMonkey To Grow Customer Experience Business in EMEA