TTEC, a leading Customer Experience as a Service (CXaaS) solution provider for many of the world’s most iconic and disruptive brands is pleased to announce it has partnered with Schwan’s Home Delivery to quickly meet increased customer demand for convenient, high-quality frozen food delivery. Continue reading TTEC and Schwan’s Home Delivery Raise the Bar on Customer Experiences
Monthly Archives: January 2021
Uniphore Acquires Emotion Research Lab
Uniphore, an early leader in Conversational Service Automation (CSA), announced the acquisition of Emotion Research Lab, a cutting-edge video and emotion AI company. Emotion Research Lab is a leading software developer that uses AI and machine learning, to identify emotion and engagement levels in real-time over video-based interactions. Continue reading Uniphore Acquires Emotion Research Lab
Upland Software Acquires Second Street
Upland Software, a leader in cloud-based tools for digital transformation, has acquired Second Street Media, Inc., a leading audience engagement cloud software platform. Adding Second Street to Upland’s product portfolio will provide Upland’s customers the power to build promotions and email campaigns that grow revenue, customer databases, and consumer engagement. Continue reading Upland Software Acquires Second Street
Housing.com partners with MoEngage to boost platform enquiries by 15%
Housing.com, India’s leading real estate portal, has signed MoEngage to help increase its push delivery rates and drive better stickiness with hyper-personalized engagement. The decision comes on the back of a three month long POC that clearly established the uplift in deliverability and conversions brought about by MoEngage’s insights led engagement platform. Continue reading Housing.com partners with MoEngage to boost platform enquiries by 15%
Sitecore Embarks on $1.2B Investment Plan to Accelerate Growth
Sitecore® the global leader in digital experience management software, announced that it has secured backing for a large-scale growth plan fuelled by $1.2 billion in investment. Continue reading Sitecore Embarks on $1.2B Investment Plan to Accelerate Growth
Empirix Helps CEHE Confidently Migrate to Five9 Cloud-Based Contact Center Software
Empirix®, the leader in end-to-end test automation and network and service performance monitoring, assurance and analytics announced that The Center for Excellence in Higher Education (CEHE) selected Empirix to validate the efficacy of their migration to Five9, an all-in-one cloud-native contact centre solution, before go live. Continue reading Empirix Helps CEHE Confidently Migrate to Five9 Cloud-Based Contact Center Software