Infosys, a global leader in next-generation digital services and consulting, announced the launch of Infosys Cortex, its customer engagement platform. The platform leverages technology from Genesys, a global leader in cloud customer experience and contact center solutions, along with Contact Center AI services from Google Cloud and its managed artificial intelligence (AI) and analytics services. Continue reading Infosys launches Infosys Cortex
Monthly Archives: January 2021
Mitel’s Strong Partnership with Noetica Delivers Major Wins in 2020
Mitel’s contact centre technology portfolio is one of the most comprehensive and adaptable offerings in this highly competitive market. This completeness of vision includes the ability to deliver anything from public, private or hybrid cloud solutions to specialist features provided via a best of breed approach through partnerships with some of the most innovative technology providers in the contact centre space. Continue reading Mitel’s Strong Partnership with Noetica Delivers Major Wins in 2020
Gartner Predicts 80% of Customer Service Organizations Will Abandon Native Mobile Apps in Favour of Messaging by 2025
By 2025, 80% of customer service organizations will have abandoned native mobile apps in favour of messaging for a better customer experience, according to Gartner, Inc. Continue reading Gartner Predicts 80% of Customer Service Organizations Will Abandon Native Mobile Apps in Favour of Messaging by 2025
Ideagen makes largest ever acquisition with purchase of Huddle
Ideagen Plc, the leading global provider of information management software for highly regulated industries, has announced the acquisition of Huddle. Continue reading Ideagen makes largest ever acquisition with purchase of Huddle
Babble continues its investment in CCaaS with the acquisition of Ultracomms
Unified Comms, Contact Centre and Cyber Solutions provider, Babble, announces the acquisition of UItracomms. The deal continues Babble’s rapid buy and build strategy, which has been complemented by robust organic growth over the last 12 months. Continue reading Babble continues its investment in CCaaS with the acquisition of Ultracomms
Kustomer Debuts Next Generation Chat Platform
Kustomer, the top-rated CRM platform for omnichannel customer experiences, launched its next-generation Kustomer Chat platform. The intelligent, easy-to-deploy conversational messaging platform leverages AI and historical customer data to enable secure, personalized engagement from websites and mobile devices throughout their buyer journey. Continue reading Kustomer Debuts Next Generation Chat Platform