8×8 announced new contact centre, voice communications, chat, meetings and Communications Platform as a Service (CPaaS) product enhancements to optimize employee and customer engagement. The latest 8×8 updates highlight the benefits organizations gain by having an integrated contact centre and communications solution from a single provider, making it easy to engage, work, and manage interactions between employees and customers. Continue reading 8×8 Makes It Easier for Organizations to Engage, Work, and Manage Interactions Between Employees and Customers
Monthly Archives: February 2021
Nuvias UC Selected as a Zoom Distributor and Master Agent across Europe
Nuvias UC, the Unified Communications business within Nuvias Group, a leading, high-value, solutions-led European distributor, announces the expansion of its relationship with Zoom Video Communications, Inc. to become a wholesale Distributor as well as Master Agent across Europe. Continue reading Nuvias UC Selected as a Zoom Distributor and Master Agent across Europe
Sangoma Announces Definitive Agreement to Acquire Star2Star
Sangoma, a trusted leader in delivering cloud-based Communications-as-a-Service (“CaaS”) solutions, announced it has entered into a stock purchase agreement dated January 29, 2021 (the “Agreement”) to acquire StarBlue Inc. (dba Star2Star Communications, herein “Star2Star”). This acquisition represents a transformational milestone for Sangoma and positions it in the upper echelon of the industry’s leading companies. Continue reading Sangoma Announces Definitive Agreement to Acquire Star2Star
Sykes Enterprises and Voci Technologies Announce Strategic Partnership
Voci Technologies, a market leader of automated speech recognition technologies, and Sykes Enterprises, a leading provider of global customer engagement services, multichannel demand generation, and digital transformation announced a strategic, global partnership to accelerate innovation in the contact centre through leading-edge Direct-to-Transcript (DtT) technologies that can rapidly transcribe service call audio in real time and post call. Continue reading Sykes Enterprises and Voci Technologies Announce Strategic Partnership
Uniphore Unveils Industry-First Technologies to Strengthen Both Agent and Customer Experiences in the Contact Centre
Uniphore, an early leader in Conversational Service Automation (CSA), announced the addition of its new U-Trust portfolio and U-Assist Assurance solution to its portfolio. With these new solutions, Uniphore customers will be better able to support call centre agents and operations, while building trust with consumers and delivering a better overall customer experience. Continue reading Uniphore Unveils Industry-First Technologies to Strengthen Both Agent and Customer Experiences in the Contact Centre