World-leading omnichannel customer engagement company Emarsys launches a new personalization solution for mobile subscription-based businesses to improve customer loyalty and customer lifetime value. Continue reading Emarsys launches personalization tech for mobile subscription businesses to aid customer retention
Monthly Archives: March 2021
UJET Adds MicroCorp to Expanding Channel Partner Program
UJET Inc., the world’s first and only CCaaS 3.0 cloud contact centre provider, announced a strategic partnership with MicroCorp, an AppSmart® company, and leading national master agent. Continue reading UJET Adds MicroCorp to Expanding Channel Partner Program
For Third Consecutive Year Customers Give Verint a Perfect Score in Overall Vendor Satisfaction for Workforce Management
Verint® announced its achievement of perfect scores in multiple customer satisfaction categories in DMG Consulting LLC’s new 2021/2022 Workforce Management (WFM) Product and Market Report*—including a perfect 5.0 out of 5.0 in the “Overall Vendor Satisfaction” category for the third consecutive year. Continue reading For Third Consecutive Year Customers Give Verint a Perfect Score in Overall Vendor Satisfaction for Workforce Management
Confirmit Named CUSTOMER Magazine Product of the Year Award Winner for Fifth Consecutive Year
Confirmit, a leading provider of solutions that enable Market Research, Customer Experience and Employee Engagement teams to turn insights into stories that fuel action, announced that TMC has named Confirmit’s Digital Feedback solution as a 2021 CUSTOMER Product of the Year Award winner. Continue reading Confirmit Named CUSTOMER Magazine Product of the Year Award Winner for Fifth Consecutive Year
Noble Systems Prescribes a More Engaged Patient Experience for Healthcare Organisations
Noble Systems, a global leader in omnichannel contact centre technology solutions, is helping healthcare organisations meet changing patient demands for more streamlined patient services. Continue reading Noble Systems Prescribes a More Engaged Patient Experience for Healthcare Organisations
‘The Nest’ by Webhelp expands across Europe
Webhelp has announced the expansion of its program, The Nest by Webhelp, across Europe which aims to support startups and scaleups to provide the best-in-class customer experience. The Nest enables fast-growing companies across all sectors to grow exponentially by offering a unique, tailor-made outsourced CX proposition. Continue reading ‘The Nest’ by Webhelp expands across Europe