Nuance announced that Guy’s and St Thomas’ NHS Foundation Trust (the Trust) chose Nuance® Dragon® Medical One speech recognition technology as part of its Apollo programme, an ambitious digital transformation strategy to reshape the way in which they deliver patient care. Continue reading Guy’s and St Thomas’ NHS Foundation Trust Selects Nuance Dragon Medical One As Part of a Large-Scale Digital Transformation
Monthly Archives: April 2021
Clarabridge Launches Groundbreaking AI-Augmented Quality Management Solution
Clarabridge, a global leader in Customer Experience Management (CEM) for the world’s top brands, announced its integrated quality management solution that is changing the game for contact centres. Continue reading Clarabridge Launches Groundbreaking AI-Augmented Quality Management Solution
Sage launches Europe’s first peer-to-peer customer service platform for SMEs with Limitless
Sage, the market leader in cloud business management solutions, has launched a peer-to-peer (P2P) customer service platform in partnership with Limitless, to enhance its customer experience and enable small and medium size enterprises (SMEs) to recover stronger as UK lockdown measures lift. Continue reading Sage launches Europe’s first peer-to-peer customer service platform for SMEs with Limitless
BT announces multi-million pound refurbishment of Belfast office
BT has announced that it will be making a major multi-million pound investment in refurbishing its Belfast flagship office, Riverside Tower, as the city was revealed as a key location in the company’s future plans. Continue reading BT announces multi-million pound refurbishment of Belfast office
Harnessing CCaaS and CRM solutions: What’s the missing link?
Richard Pinnington at Calabrio explores today’s complex contact centre ecosystem and comes up with a strategy to create a synchronised agent and user experience… Continue reading Harnessing CCaaS and CRM solutions: What’s the missing link?
DVLA chooses Wavenet to Transform their Contact Centre and drive their Digital Transformation Journey
Wavenet announced that DVLA has awarded Wavenet Limited a 5-year contract to transform Contact Centre services along with their back-office telephony. This work will be delivered through the Telephony and Communications Technology Project, which sits under the Employee Experience Programme. Continue reading DVLA chooses Wavenet to Transform their Contact Centre and drive their Digital Transformation Journey