Guy’s and St Thomas’ NHS Foundation Trust Selects Nuance Dragon Medical One As Part of a Large-Scale Digital Transformation

Nuance announced that Guy’s and St Thomas’ NHS Foundation Trust (the Trust) chose Nuance® Dragon® Medical One speech recognition technology as part of its Apollo programme, an ambitious digital transformation strategy to reshape the way in which they deliver patient care. Continue reading Guy’s and St Thomas’ NHS Foundation Trust Selects Nuance Dragon Medical One As Part of a Large-Scale Digital Transformation

Sage launches Europe’s first peer-to-peer customer service platform for SMEs with Limitless

Sage, the market leader in cloud business management solutions, has launched a peer-to-peer (P2P) customer service platform in partnership with Limitless, to enhance its customer experience and enable small and medium size enterprises (SMEs) to recover stronger as UK lockdown measures lift. Continue reading Sage launches Europe’s first peer-to-peer customer service platform for SMEs with Limitless

DVLA chooses Wavenet to Transform their Contact Centre and drive their Digital Transformation Journey

Wavenet announced that DVLA has awarded Wavenet Limited a 5-year contract to transform Contact Centre services along with their back-office telephony. This work will be delivered through the Telephony and Communications Technology Project, which sits under the Employee Experience Programme. Continue reading DVLA chooses Wavenet to Transform their Contact Centre and drive their Digital Transformation Journey