Monthly Archives: April 2021

Technology

8×8 Delivers New Integrated Cloud Contact Centre and Communications Capabilities for Hybrid Work

8×8, a leading integrated cloud communications platform provider, announced contact centre, voice communications, chat, and meetings product enhancements, including the new 8×8 Work for Web as well as the industry’s only platform-wide SLA, to help organizations enable hybrid work. Continue reading 8×8 Delivers New Integrated Cloud Contact Centre and Communications Capabilities for Hybrid Work →

Partnerships

Dotlines Group integrates VoiSentry voice biometric engine enabling enterprises to seamlessly verify customers with low effort and superior service quality

Dotlines Group (SG), the makers of Pulse CXM, a challenger of legacy customer experience solutions platforms in SE Asia, announced it is partnering with Aculab, a leading provider of telephony hardware and software. The collaboration will integrate Aculab’s VoiSentry voice biometric system into Dotlines’ Pulse – CXM platform application. Continue reading Dotlines Group integrates VoiSentry voice biometric engine enabling enterprises to seamlessly verify customers with low effort and superior service quality →

Technology

Poly’s Voice-Activated Zoom Rooms with Alexa for Business Introduce a Touch-Free Experience for the Return to the Office

Poly announced Alexa for Business for Zoom Rooms, to provide customers with a hands-free, voice-activated, control experience for new wave meeting collaboration. This new offering enables Poly customers to set up Alexa for Business with just a few clicks. Continue reading Poly’s Voice-Activated Zoom Rooms with Alexa for Business Introduce a Touch-Free Experience for the Return to the Office →

Technology

Jabra launches intelligent camera line up for insight driven collaboration in the hybrid world

Jabra announces the new Jabra PanaCast camera line-up that’s set to reinvent meeting room video, audio, and intelligence for the ‘new normal’ workspace: the Jabra PanaCast 50 – engineered to be the world’s first new-normal-ready intelligent video bar, and the Jabra PanaCast 20, a ground-breaking intelligent personal camera. Continue reading Jabra launches intelligent camera line up for insight driven collaboration in the hybrid world →

Market Research

IT Leaders See Opportunity from AI but Lack Technology, Skillsets and Governance to Realize the Promise

Juniper Networks, a leader in secure, AI-driven networks, announced the findings of a global research report showing that while both consumers and enterprises want to use artificial intelligence (AI) to a greater extent – and many executives have put it as a top strategic priority for 2021 – challenges still remain that have hindered actual adoption. Continue reading IT Leaders See Opportunity from AI but Lack Technology, Skillsets and Governance to Realize the Promise →

Guest Post

It’s time to test your CX knowledge by entering the Calabrio Big CX Quiz

Delivering a great customer experience (CX) is the ultimate aim of contact centres but how do organisations stand out from the crowd? In this article, Magnus Geverts at Calabrio shows how to WOW customers in five easy steps and then invites you to test your knowledge in the Big CX Quiz on 5 May 2021… Continue reading It’s time to test your CX knowledge by entering the Calabrio Big CX Quiz →

Partnerships

Genii Analytics Partners with CallMiner to Enhance Customer Experience and Contact Centre Performance in South Africa

CallMiner, the leading provider of speech and customer interaction analytics, announced a partnership with Genii Analytics to provide speech and multichannel behavioural analytics within Genii solutions for organisations in South Africa. Continue reading Genii Analytics Partners with CallMiner to Enhance Customer Experience and Contact Centre Performance in South Africa →