SVL is delighted to announce its partnership with Europe’s leading customer service outsourcer, Ascensos, to deliver a brand new bespoke Amazon Connect platform that will revolutionise both their service to clients and agent experience. Continue reading SVL partners leading outsourcer Ascensos to provide outstanding new service to contact centre clients.
Monthly Archives: May 2021
Hyro Raises $10.5M in Series A Funding to Replace Chatbots and IVR Systems with Adaptive Communications
Hyro, a leader in conversational artificial-intelligence (AI) solutions, announced that it has closed a $10.5 million Series A funding round led by Spero Ventures, with participation from the leading cloud communications platform Twilio Inc. and Mindset Ventures, bringing the company’s total funding raised to date to $15 million. Continue reading Hyro Raises $10.5M in Series A Funding to Replace Chatbots and IVR Systems with Adaptive Communications
Vertu Motors Weathers the Storm with a Digital Experience Powered by Twilio
Twilio, the leading cloud communications platform, today announced that Vertu Motors, a major player in the UK automotive retail sector, has built a fully-digitised remote vehicle purchase capability, drawing on Twilio’s communications tools. Continue reading Vertu Motors Weathers the Storm with a Digital Experience Powered by Twilio
LiveVox Introduces LiveVox Bot to Seamlessly Connect Customer Journeys
LiveVox, a leading cloud-based provider of customer service and digital engagement tools, has launched the LiveVox Bot, an intelligent virtual assistant pre-built into its messaging channels and Unified CRM. Continue reading LiveVox Introduces LiveVox Bot to Seamlessly Connect Customer Journeys
RESEARCH: Data Crisis Impeding Customer Experience (CX) at Leading Global Organizations
New global study commissioned by Teradata and Celebrus finds that the COVID-19 pandemic highlighted the inadequate data analytics tools for creating superior customer experiences. Continue reading RESEARCH: Data Crisis Impeding Customer Experience (CX) at Leading Global Organizations
Avtex OneView Now Available on Genesys AppFoundry
Avtex, a TTEC Digital company, announced its new software product, OneView, which allows agents to service customers on Genesys Cloud channels embedded directly into Salesforce. It is now available on Genesys AppFoundry, the industry’s largest dedicated marketplace focused on customer experience solutions. Continue reading Avtex OneView Now Available on Genesys AppFoundry