NICE CXone announced one of the largest financial institutions in Latin America has chosen CXone, the industry’s most proven, complete and smart customer experience platform, for a comprehensive move of 10,000 agents to the cloud. Continue reading Large Latin American Financial Institution Moves 10,000 Agents to NICE CXone
Monthly Archives: May 2021
RingCentral and NICE Expand and Extend Partnership
RingCentral and NICE announced a multi-year expansion and extension of their long-term agreement to market and sell RingCentral Contact Center™ worldwide. Continue reading RingCentral and NICE Expand and Extend Partnership
VCC Live partners DIDWW to extend its contact centre services reach
VCC Live, a provider of innovative cloud-based contact centre software for inbound, outbound and omnichannel contact centres, has announced a strategic partnership with DIDWW, a global telecoms operator that offers premium quality VoIP communication and SIP trunking services for businesses and telecom carriers worldwide. Continue reading VCC Live partners DIDWW to extend its contact centre services reach
Zoom Announces Zoom Events Platform for Virtual Experiences
Zoom Video Communications, announced Zoom Events, an all-in-one platform with the power to produce interactive and engaging virtual experiences, available this summer. Continue reading Zoom Announces Zoom Events Platform for Virtual Experiences
Invoca Acquires DialogTech
Invoca, the leader in conversation intelligence for revenue teams, today announced that it has acquired DialogTech, an AI-powered call tracking and analytics solution for marketers, in a combined cash and stock deal. With this acquisition, Invoca extends its leadership in the $4.8 billion conversation intelligence market and is on track to exceed $100 million in revenue. Continue reading Invoca Acquires DialogTech
Yext Launches Support Answers to Streamline Resolution Process for Customers and Agents
Yext, the AI Search Company, today launched Support Answers, a suite of enterprise search solutions built for customer support teams. Continue reading Yext Launches Support Answers to Streamline Resolution Process for Customers and Agents