Medallia, the global leader in customer and employee experience, announced the launch of two new platforms, the Medallia Developer Platform and Medallia Go, an out-of-the-box customer experience platform for mid-size brands that is available now for select industries. Continue reading Medallia Unveils New Developer and Mid-Market Customer Experience Platforms
Monthly Archives: May 2021
Royal United Hospitals Bath NHS Foundation Trust upgrades communications system with Cinos
The Royal United Hospitals Bath NHS Foundation Trust has announced it is working with Cinos to modernise its unified communications platform.The Cisco-powered unified communications platform will provide and combine multiple communications channels for the Trust’s 6,500 employees, such as voice, video, personal and team messaging, voicemail, and content sharing. Continue reading Royal United Hospitals Bath NHS Foundation Trust upgrades communications system with Cinos
Doxim Announces New Customer Engagement Management Platform Release
Doxim®, the leading customer communications management (CCM) and engagement technology provider serving financial and regulated markets, announced the Spring 2021 release of its market-leading Customer Engagement Management (CEM) Platform. Continue reading Doxim Announces New Customer Engagement Management Platform Release
Capita expands partnership with Southern Water to deliver new customer service technology
Capita announces that it has signed a contract expansion with Southern Water to provide several new technology solutions to their existing customer service contract. Capita will integrate a range of new AI technologies into Southern Water’s services and systems, providing a faster and more seamless service to its customers. Continue reading Capita expands partnership with Southern Water to deliver new customer service technology
Airport WhatsApp Chatbot has Global Lift-off with Airbot Technology Ltd and Infobip
Travellers in airports across the globe can use WhatsApp to get flight information, sales offers and airport directions in seconds thanks to a partnership between Airbot Technology Ltd and Infobip. Continue reading Airport WhatsApp Chatbot has Global Lift-off with Airbot Technology Ltd and Infobip
Amdocs’ BriteBill Modernizes and Streamlines BT Group’s Customer Billing
Amdocs, a leading provider of software and services to communications and media companies, announced that BT, one of the world’s leading communications services companies, has implemented Amdocs’ BriteBill billing communications platform. Continue reading Amdocs’ BriteBill Modernizes and Streamlines BT Group’s Customer Billing