The overwhelming majority (91%) of contact centre professionals, polled in a new survey commissioned by Enghouse Interactive, say they are likely to leave their role in 2021, with nearly half (48%) of these staff revealing stress or emotional burnout is likely to play a role in their decision. Continue reading Research: 91% of contact centre staff set to leave jobs this year
Monthly Archives: May 2021
Enreach acquires Benemen
Enreach, the fast-growing unified communications group backed by investment company Waterland, takes another big step as a leading European player by entering new markets in the Nordics and targeting higher end mid-market and enterprise customers with the addition of Benemen Oy (‘Benemen’). Continue reading Enreach acquires Benemen
Content Guru’s storm® solution Verified as Citrix® Ready
Global cloud contact centre and customer experience technology provider, Content Guru, announced that its storm cloud communications solution has been verified as Citrix Ready. Continue reading Content Guru’s storm® solution Verified as Citrix® Ready
80% of CX Professionals Believe AI Will Provide a Better Contact Centre Experience
Talkdesk®, the global customer experience leader for customer-obsessed companies, released its new research report, “The Future of AI in the Contact Center,” revealing 80% of CX professionals believe AI will provide a better contact centre experience. The report explores the key drivers, challenges and expectations of AI growth and adoption in the coming years. Continue reading 80% of CX Professionals Believe AI Will Provide a Better Contact Centre Experience
Enghouse Signs $29 Million Agreement With Norwegian Government To Provide National Emergency Fire Services Technology System
Enghouse Systems announced it has signed a contract with the Norwegian government to deliver state-of-the-art technology solutions for all of the country’s regional Emergency Fire Control Rooms. Continue reading Enghouse Signs $29 Million Agreement With Norwegian Government To Provide National Emergency Fire Services Technology System
JD Sports overhauls unified communications infrastructure with Maintel
JD Sports Fashion plc, more commonly known as JD Sports, has modernised its telephony network with the support of Maintel, the UK leader in cloud and managed communication services. Continue reading JD Sports overhauls unified communications infrastructure with Maintel