Ross Daniels at Calabrio outlines the obstacles and how to tackle them using 3 winning strategies for connecting staff and customers… Continue reading What’s stopping you from becoming a Connected Enterprise?
Monthly Archives: June 2021
Infobip Now Enables Businesses to Respond to Customers Via Instagram Messaging
Global cloud communications company, Infobip, announces it has added Instagram Messaging to the broad portfolio of channels available through its global Communications-Platform-as-a-Service (CPaaS) offering. Continue reading Infobip Now Enables Businesses to Respond to Customers Via Instagram Messaging
NEC Continues Global Launch of UNIVERGE BLUE® Cloud Platform Services to the UK Market
NEC Corporation (NEC), a leading, financially stable provider and integrator of advanced IT, communications, networking and biometric solutions, is announcing the general availability of NEC UNIVERGE BLUE® CONNECT, a fully integrated unified communications as a service solution (UCaaS), and NEC UNIVERGE BLUE® ENGAGE, a contact centre as a service (CCaaS) solution, in the UK. Continue reading NEC Continues Global Launch of UNIVERGE BLUE® Cloud Platform Services to the UK Market
Cognigy Secures $44M in Series B Funding to Facilitate Global Customer and Employee Growth
Cognigy, a global leader in omnichannel Customer and Employee Service Automation with its Conversational AI platform Cognigy.AI, announced today it has raised $44 million in Series B funding led by global venture capital and private equity firm, Insight Partners, and joined by existing investors DN Capital, Global Brain, Nordic Makers, Inventures and Digital Innovation and Growth. Continue reading Cognigy Secures $44M in Series B Funding to Facilitate Global Customer and Employee Growth
Maintel and Avaya enable Telegraph Media Group’s transition to the cloud with Avaya Cloud Office™
Maintel, the cloud and managed services company, working in tandem with Avaya, a global leader in solutions to enhance and simplify communications and collaboration, have enabled The Telegraph Media Group (TMG), a leading publisher, to transition from an on-premise telephony solution to a cloud-based UCaaS platform using Avaya Cloud Office™ by RingCentral®. Continue reading Maintel and Avaya enable Telegraph Media Group’s transition to the cloud with Avaya Cloud Office™
New Messenger API for Instagram Allows Brands to Manage Messages Directly from Hootsuite and Sparkcentral
Hootsuite, the global leader in social media management, has announced its integration with the new Messenger API for Instagram after joining the highly anticipated Messenger API for Instagram beta program in 2020. Continue reading New Messenger API for Instagram Allows Brands to Manage Messages Directly from Hootsuite and Sparkcentral