Today, Messenger from Facebook is announcing the general availability of Messenger API support for Instagram at F8 Refresh. Prior to this announcement, Facebook partnered with Pypestream, a patented AI-powered customer engagement solution, to be included in a small number of select beta testers. Continue reading Facebook Announces Messenger API Support for Instagram, Selects Pypestream as an Early Partner
Monthly Archives: June 2021
Genesys Announces Support for New Instagram Messaging
Genesys®, a global leader in cloud customer experience and contact centre solutions, has announced new Messenger API support for Instagram, providing companies with a new way to interact and orchestrate personalised experiences across marketing, sales and service for customers on one of the world’s largest social media platforms. Continue reading Genesys Announces Support for New Instagram Messaging
Pindrop Appoints Collin Davis as First CTO
Pindrop, the global technology leader in identity, security, and trust for voice interactions, announces the appointment of Collin Davis as its first Chief Technology Officer to continue evolving Pindrop’s contact centre solutions, including fraud, IVR, and authentication as well as define and envision its additional IoT offerings. Continue reading Pindrop Appoints Collin Davis as First CTO
LogMeIn adds video and voice capabilities to Rescue Live Guide
LogMeIn, a leader in empowering the work-from-anywhere era with solutions such as GoTo, LastPass, and Rescue, announced its Rescue Live Guide product has incorporated both two-way video and voice over internet protocol (VoIP) calling capabilities to its innovative co-browse functionality. Continue reading LogMeIn adds video and voice capabilities to Rescue Live Guide
Cirrus Partners with Amillan to provide true cloud contact centre capability
Cirrus, the leaders in cloud contact centre solutions, has announced a partnership with Amillan, an agile communications technology specialist, to provide advanced cloud contact centre solutions for end-customers. Continue reading Cirrus Partners with Amillan to provide true cloud contact centre capability
Personalize or Perish: New Data from Twilio Segment Shows Customer Loyalty Hinges on Personalized Experiences
Twilio Segment, the world’s #1 Customer Data Platform (CDP), published its State of Personalization Report for 2021. The report, which reflects findings from a survey of 3,000 consumers and business decision-makers in online retail and e-commerce, reveals a gap between consumer expectations and the experiences brands are actually offering. Continue reading Personalize or Perish: New Data from Twilio Segment Shows Customer Loyalty Hinges on Personalized Experiences