Fuze, the leading cloud-based communications provider for the modern global enterprise, announced a new partnership with Verint®, The Customer Engagement Company™, to provide global enterprises with a seamless communications and collaboration experience through integrated cloud workforce management and contact centre solutions. Continue reading Fuze Announces Partnership with Verint to Power Customer Engagement for the Global Enterprise
Monthly Archives: June 2021
SocialChorus and Dynamic Signal Combine to Transform the Digital Employee Experience
SocialChorus and Dynamic Signal, two high-growth SaaS leaders in the digital employee experience (DEX) space, announced that they have entered into a definitive merger agreement. Sumeru Equity Partners (SEP) will make a significant new growth investment in SocialChorus and subsequently fund the combination with Dynamic Signal. Continue reading SocialChorus and Dynamic Signal Combine to Transform the Digital Employee Experience
LivePerson takes home prize at Google’s Business Messages Build-an-Agent Contest
LivePerson, a global leader in conversational AI, has been named a winner in the Build-an-Agent Contest, a competition to create and launch innovative experiences using Google’s Business Messages. Continue reading LivePerson takes home prize at Google’s Business Messages Build-an-Agent Contest
NICE Introduces First-of-its-Kind AI Solution for Voice of the Customer to Prevent Customer Churn and Reduce Costly Repeat Calls
NICE announced another NICE Enlighten AI breakthrough innovation – the infusion of AI with NICE Satmetrix Voice of the Customer. NICE Enlighten AI Feedback powers organizations to identify and then turn at-risk customers into loyal net promoters by automating and deploying real-time hyper-personalized, contextual, conversational surveys at scale. Continue reading NICE Introduces First-of-its-Kind AI Solution for Voice of the Customer to Prevent Customer Churn and Reduce Costly Repeat Calls
Precisely Delivers Industry’s First Unified SaaS Platform for Customer Engagement
Precisely, the global leader in data integrity software, announced EngageOne Communicate, a unified, digital engagement platform that simplifies the complexities of customer communications. Continue reading Precisely Delivers Industry’s First Unified SaaS Platform for Customer Engagement
Unisys to Acquire Unify Square for $152.5 Million
Unisys Corporation, a global IT solutions company, announced that it has entered into an agreement to acquire Unify Square, the leading experience management provider for secure collaboration and communications platforms, for $152.5 million on a cash-free, debt-free basis. Unisys is funding the transaction with cash on hand. Continue reading Unisys to Acquire Unify Square for $152.5 Million