MoEngage, the insights-led customer engagement platform, revealed the results of a global survey focused on consumers’ expectations of how brands should use data to improve the customer experience. Continue reading MoEngage Research Reveals Global Consumers Want More Personalization from Brands
Monthly Archives: June 2021
New Simplr Study of Online Brands Tracks 45% Rise in Conversational Commerce
Simplr, a human-first, machine-enabled customer experience platform, completed a study of 1,493 consumer brands in May to track trends in conversational commerce and the consumer buying experience. Continue reading New Simplr Study of Online Brands Tracks 45% Rise in Conversational Commerce
LivePerson and Adobe transform digital experiences with conversational AI and personalization
LivePerson, a global leader in conversational AI, and Adobe announced an integration to help brands transform digital customer experience by seamlessly extending personalization from digital experiences into messaging channels and one-to-one conversations at massive scale. Continue reading LivePerson and Adobe transform digital experiences with conversational AI and personalization
Ventrica launches Digital Multilingual Bureau
Outsourced customer management provider Ventrica announced the launch of DMB its new Digital Multilingual Bureau designed to support fast-growth businesses who require cost-effective and low risk multilingual and digital customer service support as they launch and expand into new territories. Continue reading Ventrica launches Digital Multilingual Bureau
Yext research finds site search is outdated
Yext, the AI Search company, has released research that shows a serious failure by businesses in communicating accurate and up to date information with consumers. Continue reading Yext research finds site search is outdated
Artificial Intelligence for the customer experience: e-bot7 closes deal with Peugeot Motocycles
e-bot7, the leading provider of Conversational AI, has signed a major contract with Peugeot Motocycles, the French manufacturer of 2 and 3-wheel motorised scooters. The e-bot7 Conversational AI platform will be available as an intelligent chatbot and will make the company’s customer service even more efficient. Continue reading Artificial Intelligence for the customer experience: e-bot7 closes deal with Peugeot Motocycles