Cognigy Named a Leader by Gartner® in the January 2022 Magic Quadrant™ for Enterprise Conversational AI Platforms

Cognigy, global leader in omnichannel customer service automation, announced that Cognigy has been positioned by Gartner® as a Leader in the Magic Quadrant™ for Enterprise Conversational AI Platforms for its offering, Cognigy.AI. Continue reading Cognigy Named a Leader by Gartner® in the January 2022 Magic Quadrant™ for Enterprise Conversational AI Platforms

Alvaria Adds Real Time Intelligent AI Capability to Optimize Enterprise Contact Centre Employees

Alvaria, the world leader in enterprise-scale customer experience and workforce engagement management, announced the introduction of Alvaria Real Time Optimizer, a new cloud application of the Alvaria Workforce Engagement Management Suite that enhances the contact centre agent experience. Continue reading Alvaria Adds Real Time Intelligent AI Capability to Optimize Enterprise Contact Centre Employees

Provident uses DRUID conversational AI technology to expedite access to information and improve sales team efficiency

Provident Financial Romania, part of the International Personal Finance (IPF) group, the largest home credit business in Europe, has chosen DRUID technology to enable instant access to business and HR data with the aim of facilitating a boost in employee engagement and efficiency. Continue reading Provident uses DRUID conversational AI technology to expedite access to information and improve sales team efficiency

Vodafone takes customer service to the next level with Google Cloud and Genesys-powered AI virtual assistant ‘TOBi’ and Speech IVR

Vodafone is taking customer care to the next level by partnering with Google Cloud and Genesys to launch a suite of artificial intelligence-powered chat bots and smart speech recognition tools to improve customer experience by resolving queries in record time. Continue reading Vodafone takes customer service to the next level with Google Cloud and Genesys-powered AI virtual assistant ‘TOBi’ and Speech IVR