Treasure Data™ announced the introduction of Treasure Data Journey Orchestration, a new, omnichannel-first solution enabling marketers and customer experience (CX) managers to create relevant, high-converting customer experiences at scale that cut across channels, campaigns and business units. Continue reading Treasure Data Announces Omnichannel-First Customer Journey Orchestration Solution →

Sytel has completed delivery of its Contact Centre as a Service (CCaaS) cloud platform for Kantar’s global market research centres. The platform supports the expected load of 3500+ concurrent telephone interviewers across 25+ countries, and allows any of the global Kantar businesses to run campaigns of any size and of any duration anywhere in the world. Continue reading Sytel Delivers Fully Managed Cloud Solution for Kantar’s Global CATI Centres →

Emplifi, the leading unified customer experience platform, is enabling brands to provide the next level of customer care on social media and messaging apps, with the launch of Emplifi Social Care. Continue reading Emplifi Debuts Next-Level Social Customer Care →

ActiveOps PLC, the management process automation company, today announces a significant update to its leading workforce intelligence solution. WorkiQ 8.0 gives operations managers enhanced insights to effectively manage teams in a hybrid environment as well as make decisions about workload and work location, thus maximising performance while protecting wellbeing. Continue reading ActiveOps software updates providing operations managers with the ability to define, plan and deliver hybrid working →