Echo Managed Services has appointed Rachael Merrell as its new customer services director, further strengthening its team as it continues to deliver service excellence for customers. Continue reading Echo Managed Services appoints customer services director to its board
Monthly Archives: February 2022
Deutsche Telekom and RingCentral Expand Partnership to Launch ‘RingCentral X powered by Telekom’ for Deutsche Telekom Business Customers
Deutsche Telekom and its partner RingCentral, a leading provider of global enterprise cloud communications, video meetings, collaboration, and contact centre solutions announced an expansion of their partnership to offer customers ‘RingCentral X powered by Telekom,’ an end-to-end communications and collaboration solution. Continue reading Deutsche Telekom and RingCentral Expand Partnership to Launch ‘RingCentral X powered by Telekom’ for Deutsche Telekom Business Customers
Applause Survey Shows Customer Retention and Revenue Negatively Impacted by Just One Bad Digital Experience
Applause, the world leader in testing and digital quality, recently surveyed more than 4,200 members of their uTest community, the largest community of testers in the world, about their experiences signing up for new digital services. Continue reading Applause Survey Shows Customer Retention and Revenue Negatively Impacted by Just One Bad Digital Experience
Hootsuite Named in Constellation Research’s Social Engagement & Listening Platforms ShortList™
Hootsuite announced it has been named in the Social Engagement and Listening Platforms category of Constellation Research’s ShortList™. This Constellation ShortList of vendors for Social Engagement and Listening Platforms is compiled through conversations with early adopter clients, independent analysis and briefings with vendors and partners. Continue reading Hootsuite Named in Constellation Research’s Social Engagement & Listening Platforms ShortList™
Computacenter selects Sabio to support key Global Service Desk technologies
Computacenter, the leading independent technology partner, has awarded a three-year, multi-million-pound services contract to Sabio Group to support and optimise the performance of selected core Global Service Desk technologies. Continue reading Computacenter selects Sabio to support key Global Service Desk technologies
BDO Enhances Global Communications, Collaboration, And Customer Engagement With 8×8 XCaaS™
8×8, a leading integrated cloud communications platform provider, announced that BDO deployed 8×8 XCaaS™ (eXperience Communications as a Service™) with 8×8 Voice for Microsoft Teams to enhance communication, collaboration, and customer engagement for its almost 6,500 UK employees. Continue reading BDO Enhances Global Communications, Collaboration, And Customer Engagement With 8×8 XCaaS™