Pindrop, a global leader in voice technology, announced that VeriCall Technology–a solution offered by its wholly owned subsidiary Next Caller–now offers fraud risk analysis from the Pindrop Intelligence Network (PIN) to enhance its passive authentication technology while making fraud detection capabilities more accessible to a broader audience.
Customers using VeriCall Technology can now use risk scores to reduce security questions and one-time passcodes for more callers, and leverage new insights to respond to high-risk interactions in real-time.
In a world where callers are often subjected to the same indiscriminate “digital frisk” during authentication, the combination of VeriCall Technology and PIN Score delivers a more tailored alternative to the market. Trusted calls can receive expedited service, where increased friction can be reserved only for callers that carry the highest risk.
“We’re excited to see Pindrop innovation hard at work through this recent addition to Vericall Technology,” says a Lead Business Systems Analyst responsible for IVR operations at a Top 10 U.S. Bank. “This demonstrates a continued effort to enhance their products, and a drive to better protect our customers.”
The lightweight VeriCall API analyzes calls in 60 milliseconds and can now provide two scores through a single endpoint; one score is capable of validating the phone number on the caller ID (or detecting when it is spoofed), and the other score can provide fraud risk assessment to help isolate bad actors.
The additional data attribute provided by the PIN Score allows customers to supplement existing fraud tools, and enable real-time risk mitigation by recognizing when to route high-risk callers to specialized agents, force them into longer hold times, or limiting their choices.
“The ability to recognize and respond to both good and bad actors increases the security posture of a contact centre,”’ says Amit Gupta, VP of Product Management, Research and Engineering at Pindrop. “VeriCall Technology is a simple and efficient solution to help our customers match the level of scrutiny applied to a call with the caller’s risk profile. Pindrop has consistently found that its customers can provide passive, seamless authentication to over 90% of its callers without compromising security.”
VeriCall Technology’s pricing model and integration flexibility gives businesses of various sizes the ability to use an enterprise grade security tool that is fast-to-deploy, easy-to-consume, and requires minimal overhead.
Current VeriCall Technology customers can receive the PIN Score through their existing API integration, with no additional data inputs required. The PIN Score analysis requires only an inbound phone number and a call’s timestamp in order to score caller risk.
VeriCall Technology and PIN have collectively analyzed more than 5 billion calls for companies across a variety of industries, including financial services, retail, telecommunications, insurance, healthcare, and many more.
About Pindrop
In an increasingly digital world, Pindrop lets people use their voice to seamlessly connect to, enter and unlock new experiences while helping safeguard their privacy. Using its patented voice authentication technology, Pindrop is leading the way to the future of voice by establishing the standard for identity, security, and intelligence for voice interactions. Working with some of the world’s biggest banks, insurers, and retailers, Pindrop enables customers to quickly, conveniently, and securely connect to the information and resources they need. Its voice authentication technology analyzes unique features within the human voice and surrounding audio that enables its customers to prevent fraud and deliver exceptional customer experiences in call centres, when obtaining information from smart devices, and even when activating cars. A privately held company, Pindrop is venture-backed by Andreessen Horowitz, Citi Ventures, Felicis Ventures, CapitalG, GV, IVP, and Vitruvian Partners.
Visit pindrop.com for more information.