Customer engagement success is predicated on organizations embracing a channel-less mentality and a One Workforce approach to orchestrate the entire customer engagement workforce – both humans and bots – across the contact centre, back office and branch. Continue reading Verint Introduces ‘One Workforce’, An Innovative Approach to Eliminate Silos and Unify and Empower Both Humans and Bots
Daily Archives: June 14, 2022
Attentive Launches Concierge To Deliver People-Powered, Personalized SMS Conversations
Attentive, the conversational commerce platform, announced the launch of Attentive Concierge™, a new product that provides people-powered and highly personalized conversations at scale. Continue reading Attentive Launches Concierge To Deliver People-Powered, Personalized SMS Conversations
CleverTap Completes Acquisition of Leanplum
CleverTap, world’s No.1 retention cloud, announced it has completed its acquisition of San Francisco based Leanplum, a leading multi-channel customer engagement platform. Continue reading CleverTap Completes Acquisition of Leanplum
Contact Centre Agents Struggle with Traditional Desktop tools to Handle Customer Queries, Survey Finds
eGain, the leading knowledge management platform for customer engagement automation, announced findings from a groundbreaking agent experience (AX) survey of US contact centres. Continue reading Contact Centre Agents Struggle with Traditional Desktop tools to Handle Customer Queries, Survey Finds