Indosat Ooredoo Hutchison, the most preferred digital telecommunications company of Indonesia, has launched a new WhatsApp chatbot to reinvigorate interactions with millions of customers, powered by global cloud communications platform Infobip. Continue reading Indosat Ooredoo Hutchison takes customer engagement to new heights with high-powered WhatsApp chatbot from Infobip
Daily Archives: July 27, 2022
UserTesting’s New Templates Help Mitigate Risk During Digital Product Development and Provide Greater Agility Amid Changing Market Conditions
UserTesting, a leader in video-based human insight, announced the availability of new test templates for the UserTesting® Human Insight Platform that help companies de-risk the digital product development process, make smarter decisions earlier in the process, and drive results like increasing customer retention while reducing costs. Continue reading UserTesting’s New Templates Help Mitigate Risk During Digital Product Development and Provide Greater Agility Amid Changing Market Conditions
Observe.AI Adds Enterprise-Grade Security Certifications for Protecting Customer Data in Contact Centres
Observe.AI, an Intelligent Workforce Platform that transforms contact centres through AI, announced it has expanded its compliance certifications to include SOC 2 Type II and PCI DSS Level 1. Continue reading Observe.AI Adds Enterprise-Grade Security Certifications for Protecting Customer Data in Contact Centres
Alida Launches Customer Journeys and Enhances TXM Platform
Alida, a leader in experience management, delivered its Summer 2022 product release, bringing to market new and enhanced products that were developed with direct feedback from customers. Continue reading Alida Launches Customer Journeys and Enhances TXM Platform