Encoded, a leading Payment Service Provider and pioneer of innovative secure payment solutions for contact centres and e-commerce, has announced that The Wine Society has successfully implemented its Gateway Services, Agent Assisted and E-Commerce Payments technology to meet increased demand as orders soared during the pandemic. Continue reading The Wine Society selects secure automated payments from Encoded
Monthly Archives: August 2022
Forsta Acquires Crowdsourcing and Innovation Platform HelloIgnite
Forsta, an industry-leading global provider of market research, customer experience (CX), and employee experience (EX) technology, announced its acquisition of HelloIgnite, a collaboration platform which enables companies to collect, share, and manage innovative ideas from employees to improve experiences for customers. Continue reading Forsta Acquires Crowdsourcing and Innovation Platform HelloIgnite
Kyndryl and Five9 Announce Partnership to Offer Personalized, Cloud-Enabled Contact Centre Experience to Customers
Kyndryl, the world’s largest IT infrastructure services provider, announced a global partnership and expanded relationship with Five9 to collaborate on cloud-based contact centre solutions that deliver personalized experiences to customers and employees, while helping companies navigate the rapidly changing needs and requirements of the digital business landscape. Continue reading Kyndryl and Five9 Announce Partnership to Offer Personalized, Cloud-Enabled Contact Centre Experience to Customers
CX Innovation Stalls as Contact Centres Fail at the Fundamentals
UJET, Inc., the world’s most advanced cloud contact centre provider, shares new research conducted by Contact Centre Management Association (CCMA), that details proven ways Contact Center Leaders can accelerate innovation and operational effectiveness in their organizations. Continue reading CX Innovation Stalls as Contact Centres Fail at the Fundamentals
Invoca Enhances Strategic Partnership with Five9
Invoca, the cloud leader in AI-powered conversation intelligence, announced a new integration with Five9, an industry-leading provider of cloud contact centre solutions. Continue reading Invoca Enhances Strategic Partnership with Five9
CleverTap Raises US$105M in Series D Funding Round Led by CDPQ
CleverTap, a leading global B2B SaaS platform for customer engagement and retention announced it has signed definitive agreements to raise US$105M in a Series D funding round led by CDPQ, a global investment group who committed US$75M, with participation from IIFL AMC’s Tech Fund, along with existing investors Tiger Global and Sequoia India. Continue reading CleverTap Raises US$105M in Series D Funding Round Led by CDPQ