8×8, a leading integrated cloud communications platform provider, announced that Cape Air, one of the largest commuter airlines in the US, has deployed 8×8 XCaaS™ (eXperience Communications as a Service™) with 8×8 Voice for Microsoft Teams to empower their employees to provide exceptional customer experiences. Continue reading Cape Air Enhances Cloud Communications and Customer Engagement with 8×8 XCaaS
Daily Archives: September 22, 2022
Five9 Announces Availability of Service Cloud Voice for Partner Telephony on Salesforce AppExchange
Five9 announced the availability of Five9 Service Cloud Voice for Partner Telephony, the latest evolution of its integration with Salesforce. Continue reading Five9 Announces Availability of Service Cloud Voice for Partner Telephony on Salesforce AppExchange
Multinational Fleet Management Company Selects eGain Knowledge Hub™ to Power Digital-First Customer Service
eGain, the leading knowledge management platform provider for customer engagement automation, announced that one of the world’s largest fleet management companies has selected the eGain Knowledge Hub to automate digital self-service and augment contact centre agents at the point of service. Continue reading Multinational Fleet Management Company Selects eGain Knowledge Hub™ to Power Digital-First Customer Service