3CLogic, announced the integration of its voice solution with ServiceNow’s native Virtual Agent as part of its ongoing collaboration with the company’s Technology Workflows business unit. Continue reading 3CLogic Voice-Enables ServiceNow’s Virtual Agent in Latest Collaboration with Technology Workflows Business Unit
Daily Archives: September 29, 2022
Hypergrowth Online Retailer Selects eGain Knowledge Hub™ to Deliver Wow Experiences
eGain, the leading knowledge automation platform provider for customer engagement, announced that a fast-growing online sports retailer selected the eGain Knowledge Hub™ to deliver easy and fun experiences for shoppers and contact centre agents, who serve them. Continue reading Hypergrowth Online Retailer Selects eGain Knowledge Hub™ to Deliver Wow Experiences
Faye and Ultimate Partner to Supercharge Customer Service Software
Faye, a global leader in software strategy, deployment, integrations, and ongoing management for mid-market and enterprise organizations, and Ultimate, the world’s most powerful virtual agent platform, announced a formal partnership to supercharge the customer experience. Continue reading Faye and Ultimate Partner to Supercharge Customer Service Software