Independent research firm G2 has once again named Scorebuddy as a Leader in Contact Center Quality Assurance. This is the second consecutive quarter in which Scorebuddy has featured in the Leader quadrant of the G2 Grid. To attain Leader status, an organization must be “rated highly by G2 users” and have “substantial market presence scores.” Continue reading Scorebuddy Named a G2 Market Leader for Contact Center Quality Assurance
Monthly Archives: October 2022
Heyday by Hootsuite launches social media integrations for Shopify
Heyday by Hootsuite, the leading conversational AI platform, is proud to announce it has integrated Instagram Direct Messages and Facebook Messenger within its powerful ecommerce Shopify chatbot app, creating new opportunities for merchants to connect with their customers. Continue reading Heyday by Hootsuite launches social media integrations for Shopify
Aragon Research Positions Replicant in the Innovator Section of the Globe for Conversational AI, 2022
Replicant, the leader in the Contact Center Automation market, announced it has been positioned by Aragon Research, Inc. in the Innovator section of the Globe for Conversational AI. Continue reading Aragon Research Positions Replicant in the Innovator Section of the Globe for Conversational AI, 2022