Aptumo, the billing and CRM software created by Echo Managed Services, has announced a partnership with field service and asset management platform KloudGin. Continue reading Aptumo joins forces with KloudGin to help water providers deliver outstanding customer service
Monthly Archives: February 2023
Chubb celebrates industry-breaking contact centre response rates with launch of new video
Chubb, the UK’s leading fire safety and security solutions provider, has launched a new video showcasing the exceptional service customers can expect to receive from its Blackburn Customer Experience Centre. Continue reading Chubb celebrates industry-breaking contact centre response rates with launch of new video
Nokia launches analytics software to simplify and strengthen data collection and insights for CSPs
Nokia announced the launch of AVA Customer and Mobile Network Insights, a cloud-native analytics software solution that simplifies the collection and analysis of 5G network data to provide communication service providers (CSPs) with stronger and more cost effective analytical capabilities. Continue reading Nokia launches analytics software to simplify and strengthen data collection and insights for CSPs
Infobip ranked as the leading CPaaS vendor by Juniper Research
Global cloud communications platform Infobip has been ranked as the number one Communications Platform as a Service (CPaaS) provider by tech analyst Juniper Research. Its number one ranking underlines Infobip’s position as the leading full stack omnichannel communications platform for every platform. Continue reading Infobip ranked as the leading CPaaS vendor by Juniper Research
SALESmanago launches ‘CUPID Score’ to redefine the way marketers measure customer engagement
Over a third (34%) of eCommerce marketers across Europe wish they had a standardised method for evaluating customer engagement. That’s why Customer Engagement Platform SALESmanago has launched CUPID Score, the new industry standard to measure customer engagement and experience. Continue reading SALESmanago launches ‘CUPID Score’ to redefine the way marketers measure customer engagement
Boost.ai partners with Clarasys as part of new channel-focused business strategy in the UK
Boost.ai announced a new partnership with the international experience consulting firm Clarasys. The relationship between the businesses will help bring conversational AI to more customers in the UK and marks the start of a new channel-focused approach to business for Boost.ai while enhancing Clarasys’ customer experience capability. Continue reading Boost.ai partners with Clarasys as part of new channel-focused business strategy in the UK