NICE has announced that it has been recognised as the Technology Leader in the Quadrant Knowledge Solutions 2022 SPARK Matrix™ for Customer Journey Analytics. Continue reading NICE Named the Technology Leader in the 2022 SPARK Matrix™ for Customer Journey Analytics (CJA) Report
Monthly Archives: February 2023
SugarCRM Powers Sales Automation for Fern Energy
SugarCRM announced Fern Energy, a leading company in the energy sector, is leveraging the company’s award-winning AI-driven CRM platform to drive greater automation and efficiencies for superior customer account management, service, and field operations. Continue reading SugarCRM Powers Sales Automation for Fern Energy
iQor’s Strategic Outsourcing Partnership With US Utility Saves Client $3M in Customer Support Year One
A U.S. utility saved $3 million in Year One of partnership with iQor through strategic outsourcing to Trinidad and integrated digital services. The utility selected iQor as their first and only business process outsourcing (BPO) partner over several BPOs recognized as Leaders in Gartner’s 2022 Magic Quadrant for Customer Service. Continue reading iQor’s Strategic Outsourcing Partnership With US Utility Saves Client $3M in Customer Support Year One
Medallia Experience Orchestration Allows Companies to Use Omnichannel Customer Insights to Personalize Engagement
Medallia announced the launch of Medallia Experience Orchestration (MXO), a platform that helps companies use omnichannel customer insights to understand and personalize what their customers want in order to provide the best experience. Continue reading Medallia Experience Orchestration Allows Companies to Use Omnichannel Customer Insights to Personalize Engagement
Sigma Connected South Africa on track for 1,000 job creation target
South African business outsourcing company Sigma Connected has announced it has already created hundreds of new jobs as part of its pledge to create 1,000 roles across the country by 2025. Continue reading Sigma Connected South Africa on track for 1,000 job creation target
Onecom Group makes its second acquisition of 2023 with an asset purchase of the On-Site Connect Limited customer base
Onecom, the UK’s leading business communications technology and cloud communications specialist, has acquired Portsmouth-based cloud technologies provider On-Site Connect Limited’s UK customer base and operating assets. Continue reading Onecom Group makes its second acquisition of 2023 with an asset purchase of the On-Site Connect Limited customer base