Quantum Metric, the Continuous Product Design platform for customer-driven digital experiences, announces a series of new customer wins in the EMEA region, including Virgin Atlantic, Air Europa, and Domestic & General. Continue reading Quantum Metric Secures Major Customer Wins in EMEA, Demonstrating Strong Market Demand
Monthly Archives: April 2023
LivePerson and Cohere to deliver better business outcomes with custom Large Language Models
LivePerson, a global leader in Conversational AI, announced a pilot program with Cohere, the natural language processing platform enabling broad access to cutting-edge language generation and understanding technology. Continue reading LivePerson and Cohere to deliver better business outcomes with custom Large Language Models
OneFamily Improves Family Engagement with Proactive Outbound Contact Centre Solution from Noetica and Opus Technology
Noetica – A British company, developing software products for the global contact centre market, announced that the award-winning financial services organisation, OneFamily, is using its outbound contact centre technology. Continue reading OneFamily Improves Family Engagement with Proactive Outbound Contact Centre Solution from Noetica and Opus Technology
Exotel Launches Generative AI Chatbot Builder Powered by GPT-4
Exotel, the emerging markets’ leading customer engagement platform, is excited to announce the launch of its new product ExoMind, a user-friendly, no-code tool enabling enterprises to create their own advanced chatbots within minutes. Continue reading Exotel Launches Generative AI Chatbot Builder Powered by GPT-4
Enhanced Capabilities with Verint Intelligent Virtual Assistant Enable Easy Design and Deployment, Accelerate Time to Value, and Increase ROI
Verint® announced that advanced capabilities for Verint Intelligent Virtual Assistant™ (IVA) will be available on April 19 and deliver a conversation design platform that enables teams to design, deploy, and improve IVAs faster, collaboratively and at scale. Continue reading Enhanced Capabilities with Verint Intelligent Virtual Assistant Enable Easy Design and Deployment, Accelerate Time to Value, and Increase ROI
Calabrio’s OpenAI Integrations Accelerate Contact Centre Efficiency and Agent Productivity
Calabrio, the workforce performance company, announced the integration of Calabrio ONE with advanced AI systems from OpenAI, a leading AI research and deployment company. Integrations include ChatGPT and GPT-3, with GPT-4 also being evaluated. Continue reading Calabrio’s OpenAI Integrations Accelerate Contact Centre Efficiency and Agent Productivity