To meet the rising bar for exceptional customer experiences, Sinch, has launched Smart Conversations, a powerful AI capability integrated into Sinch’s Conversation API. Continue reading Sinch takes customer messaging to the next level with AI-powered Smart Conversations for Conversation API
Monthly Archives: June 2023
Investment in Employee Experience, Cloud and AI Drives Improved Customer Experience, New NTT Report Shows
NTT Ltd., a leading IT infrastructure and services company, has launched its 2023 Global Customer Experience Report, which reveals that customer experience (CX) remains a top C-suite priority, with 95% of organizations now having a named C-suite executive responsible for this business area. Continue reading Investment in Employee Experience, Cloud and AI Drives Improved Customer Experience, New NTT Report Shows
UserTesting Integrates with Atlassian’s Jira Product Discovery
UserTesting, a leader in experience research and insights, announced a new integration with Atlassian’s Jira Product Discovery, making it easy to share video-based human insights across the organization, and better align business and tech teams around a shared understanding of their customer. Continue reading UserTesting Integrates with Atlassian’s Jira Product Discovery
Observe.AI Introduces 30-Billion-Parameter Contact Center LLM with New Generative AI Product Suite
Observe.AI, the live conversation intelligence platform for contact centres, introduced its 30-billion-parameter Contact Center LLM and new Generative AI Suite for boosting agent performance. Continue reading Observe.AI Introduces 30-Billion-Parameter Contact Center LLM with New Generative AI Product Suite
Qlik brings the power of Generative AI into the Qlik Analytics Experience
Qlik® introduced a suite of OpenAI connectors that will help customers seamlessly and securely bring Generative AI content into Qlik to support a wide range of cloud analytics and automation use cases. Continue reading Qlik brings the power of Generative AI into the Qlik Analytics Experience
iQor and AmplifAI Join Forces to Revolutionize Call Centre Performance With Interaction Analytics and AI
iQor, a leading global provider of business process outsourcing (BPO) solutions, is proud to announce its strategic partnership with AmplifAI, the leading AI-driven performance enablement platform dedicated to leveraging data to create personalized environments for employee success. Continue reading iQor and AmplifAI Join Forces to Revolutionize Call Centre Performance With Interaction Analytics and AI