Content Guru, one of the world’s leading providers of cloud contact centre and CX technology, has announced the integration of Google Business Messages into its storm® platform. Continue reading Content Guru Integrates Google Business Messages into storm®
Monthly Archives: September 2023
Foundever™ Names Guillaume Laporte Chief AI Officer
Foundever™, a global leader in the customer experience (CX) industry, announced that technology leader and entrepreneur Guillaume Laporte has joined the organization as Chief AI Officer. Continue reading Foundever™ Names Guillaume Laporte Chief AI Officer
Operata Adds ‘People Experience’ Insights to its CX Observability Platform
Operata, provider of the world’s first and only CX Observability platform built exclusively for cloud contact centres, announced availability of the Grandioso release of its Operata Platform. Continue reading Operata Adds ‘People Experience’ Insights to its CX Observability Platform
Manhattan Associates Transforms Retail Returns
Manhattan Associates has announced enhanced Returns Management capabilities to streamline and optimize the returns process, and deliver a frictionless experience for both consumers and retailers. Continue reading Manhattan Associates Transforms Retail Returns
WebWhiz Launches New Artificial Intelligence Chatbots to Revolutionize Customer Support
WebWhiz has launched its groundbreaking AI chatbot platform. Designed to become a seamless extension for websites, this revolutionary tool is capable of answering customer queries instantly, day or night. Continue reading WebWhiz Launches New Artificial Intelligence Chatbots to Revolutionize Customer Support
MessageDesk Announces $1.6M Series Seed
MessageDesk, a text messaging software for small to mid-sized businesses (SMBs), announced its successful $1.6M million Seed investment. Continue reading MessageDesk Announces $1.6M Series Seed