Genesys, a global cloud leader in AI-powered experience orchestration, announced Daniel Bailey has joined the company as senior vice president and regional sales leader of Europe, Middle East and Africa (EMEA). Continue reading Genesys Appoints Daniel Bailey as Senior Vice President, Regional Sales Leader for EMEA
Monthly Archives: January 2024
Avaya Positioned by Aragon Research as a Leader in Intelligent Contact Centre Solutions
Avaya, a global leader in customer experience solutions, announced it has been named for the fifth consecutive year as a Leader in The Aragon Research Globe™ for Intelligent Contact Centres (ICC) 2024, for the Avaya Experience Platform™ with AI transforming the contact centre powering virtual agents and enhancing the customer experience. Continue reading Avaya Positioned by Aragon Research as a Leader in Intelligent Contact Centre Solutions
Hyperoptic Welcomes Two Industry Experts to Bolster Customer Service Leadership Team
Hyperoptic, the UK’s leading alternative full-fibre broadband provider, announces the appointment of two seasoned professionals to key positions within its customer service leadership team. Continue reading Hyperoptic Welcomes Two Industry Experts to Bolster Customer Service Leadership Team
Emplifi Appoints Ohad Hecht To CEO Role As Company Moves Into Accelerated Growth Mode
Emplifi, a leading customer engagement platform, announced Ohad Hecht as its new CEO. Hecht takes over the top leadership position during a pivotal time for Emplifi as the company transitions from “build-mode” into an accelerated growth phase. Continue reading Emplifi Appoints Ohad Hecht To CEO Role As Company Moves Into Accelerated Growth Mode
Vodafone and Microsoft sign 10-year strategic partnership to bring generative AI, digital services and the cloud to more than 300 million businesses and consumers
Vodafone and Microsoft Corp., announced a new, far-reaching 10-year strategic partnership that leverages their respective strengths in offering scaled digital platforms to more than 300 million businesses, public sector organizations, and consumers across Europe and Africa. Continue reading Vodafone and Microsoft sign 10-year strategic partnership to bring generative AI, digital services and the cloud to more than 300 million businesses and consumers
Puzzel Unveils “The State of Contact Centres 2024” Survey
Puzzel, the leading European CCaaS provider, released the State of Contact Centres 2024 survey, one of the most comprehensive European surveys to date on the emerging trends, challenges and opportunities that are reshaping the CX landscape for organisations in Europe. Continue reading Puzzel Unveils “The State of Contact Centres 2024” Survey