Foundever™, a global leader in the customer experience (CX) industry, announced that it will open its first location in Malaysia and first multilingual hub in Southeast Asia. Continue reading Foundever™ to Launch Multilingual Hub in Malaysia in 2024
Monthly Archives: April 2024
New Salesforce-WhatsApp Integration Brings Marketing and Service Conversations Together
Salesforce has announced the general availability of Unified Conversations for WhatsApp, which transforms one-way marketing promotions or service requests into dynamic, two-way conversations from a single WhatsApp number. Continue reading New Salesforce-WhatsApp Integration Brings Marketing and Service Conversations Together
Cresta Unveils New Advancements That Drive Powerful Business Outcomes
Cresta, the end-to-end generative AI platform for contact centres, unveiled new human-in-the-loop AI capabilities to improve CX, accelerate revenue growth, and reduce operational costs. Continue reading Cresta Unveils New Advancements That Drive Powerful Business Outcomes
OpenText Strengthens Leadership Team
OpenText™ announced the strategic appointment of Todd Cione as President of OpenText Worldwide Sales, and announced the promotions of Paul Duggan as President and Chief Customer Officer, and Madhu Ranganathan as President, CFO & Corporate Development. Continue reading OpenText Strengthens Leadership Team
Talkdesk announces a deepening partnership with Verint
Talkdesk®, a global AI-powered contact centre leader for enterprises of all sizes, announced an expanded partnership with Verint® to provide automated workforce management (WFM) to contact centres with a new Verint Workforce Management™ for Talkdesk offering. Continue reading Talkdesk announces a deepening partnership with Verint
New research reveals paradigm shift in customer experience
New research from global cloud communications platform Infobip reveals how conversational customer experiences and generative AI developments have created a long-lasting impact for how people and brands interact. Continue reading New research reveals paradigm shift in customer experience