Avaya, a global leader in enterprise customer experience solutions, and LivePerson, the enterprise leader in digital customer conversations, announced a new partnership designed to unify voice, digital, and AI capabilities into a single omnichannel solution that delivers connected, personalized customer experiences and accelerates enterprise digital transformation. Continue reading LivePerson and Avaya Announce New Partnership to Deliver Best-in-Class CX
Monthly Archives: May 2024
New Deloitte Digital Research Identifies Effective Behaviours of Contact Centre Service Innovators
Deloitte Digital’s “2024 Global Contact Center Survey” highlights contact centre trends and priorities for service leaders. Continue reading New Deloitte Digital Research Identifies Effective Behaviours of Contact Centre Service Innovators
ServiceNow and Genesys announce strategic partnership to elevate customer and employee experiences
ServiceNow, the AI platform for business transformation, and Genesys®, a global leader in AI-powered experience orchestration, announced a strategic partnership to elevate customer and employee experiences. Continue reading ServiceNow and Genesys announce strategic partnership to elevate customer and employee experiences
Avaya Acquires Edify
Avaya, a global leader in customer experience and communications solutions, announced that it has acquired Edify. This acquisition brings advanced, AI-powered customer journey orchestration and workflow capabilities directly into the Avaya Experience Platform (AXP), and also brings world class engineering talent into Avaya’s engineering organization. Continue reading Avaya Acquires Edify
Sprinklr Works to Unlock the True Promise of AI with Digital Twins
Sprinklr, the Unified-CXM platform for modern enterprises announced the launch of Sprinklr Digital Twin – a new AI technology that goes far beyond traditional conversational AI chat bots. Continue reading Sprinklr Works to Unlock the True Promise of AI with Digital Twins
Calabrio appoints Joshua Geller as its first Chief Legal Officer
Calabrio, the workforce performance company, is pleased to announce the appointment of Joshua Geller as Chief Legal Officer (CLO). Continue reading Calabrio appoints Joshua Geller as its first Chief Legal Officer